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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mhumphries on February 15, 2018, 05:03:11 PM

Title: unable to change teleworker gateway
Post by: mhumphries on February 15, 2018, 05:03:11 PM

we have several teleworkers that need to change the teleworker Gateway but it is not allowing them to do that.  it can be enabled/disabled, but not modified.

Title: Re: unable to change teleworker gateway
Post by: mcastle on February 15, 2018, 05:07:20 PM

On the device themselves or MBG?

Title: Re: unable to change teleworker gateway
Post by: sunspark on February 15, 2018, 06:26:18 PM

You have to change the gateway on the profile deployment.

Title: Re: unable to change teleworker gateway
Post by: mhumphries on February 16, 2018, 11:15:23 AM

this is the teleworker gateway not the MiCollab Server that i am trying to change.  on the MiCollab Client itself

Title: Re: unable to change teleworker gateway
Post by: PC77375 on February 16, 2018, 11:52:58 AM

Are these Mitel desk phones or Micollab softphone endpoints? If they are physical desk phone endpoints, then the gateway needs to be changed from the physical device...if I am understanding this correctly, is it the public IP of the MBG that has changed and the endpoints need to be updated to connect to the new IP? What model phones are they?

Title: Re: unable to change teleworker gateway
Post by: sunspark on February 16, 2018, 12:05:12 PM

as i said , if you talk about the teleworker Gateway in the micollab client setting . you have to change it in the micollab server --> deployement profile.

Title: Re: unable to change teleworker gateway
Post by: sarond on February 16, 2018, 07:25:48 PM

I have found that the address was sometimes wrong in the MiCollab client and could not be changed from the client itself.

The only way I found to get it to update to the correct address is from the server side.
MiCollab Client Service>Configure MiCollab Client Service>Accounts>{user}>Account Settings>Web RTC Gateway MBG FQDN

Once I added/modified it here it appeared in the client. Just have them restart the client first.

Title: Re: unable to change teleworker gateway
Post by: eugenej on February 19, 2018, 07:32:32 AM

Quote from: sarond on February 16, 2018, 07:25:48 PM

I have found that the address was sometimes wrong in the MiCollab client and could not be changed from the client itself.

The only way I found to get it to update to the correct address is from the server side.
MiCollab Client Service>Configure MiCollab Client Service>Accounts>{user}>Account Settings>Web RTC Gateway MBG FQDN

Once I added/modified it here it appeared in the client. Just have them restart the client first.

Does this setting not only affect the webRTC setting in the web client for MiCollab?
I thought the deployment profile took care of the actual TW settings in the "fat" clients

Title: Re: unable to change teleworker gateway
Post by: mhumphries on April 24, 2018, 12:21:36 PM

so we found that on some clients the Micollab setting forcing the Server address.  once we cleared this we were all good