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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sunspark on February 15, 2018, 09:01:37 AM

Title: two headset with one phone 69xx
Post by: sunspark on February 15, 2018, 09:01:37 AM

Hi guys ,

Do you think it's possible to use two headset withe the same phone (69xx).

i have agent + supervisor ,

The supervisor want to plug the second headset in jabra adaptator to listen to the communication. it work like that with old nexpan system.

I proposed silent monitoring , but he prefer to move the agent office  ....

I use the same installation with 6920 phone  : when i'm in communication with the first headest , if i plug the second headset , i have voice in the second headset not both.

Title: Re: two headset with one phone 69xx
Post by: VinceWhirlwind on February 15, 2018, 09:38:43 PM

I tested using a splitter off the headset and that didn't work, although it used to work with the 5300 phones.

Title: Re: two headset with one phone 69xx
Post by: sunspark on February 16, 2018, 03:21:27 AM

Quote from: VinceWhirlwind on February 15, 2018, 09:38:43 PM

I tested using a splitter off the headset and that didn't work, although it used to work with the 5300 phones.

Thank you Vince , so there is no solution ?