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Mitel Forums => Mitel Software Applications => Topic started by: Frontline on February 13, 2018, 02:23:26 PM

Title: MiCollab email log
Post by: Frontline on February 13, 2018, 02:23:26 PM

Does the MiCollab generate any kind of log when sending an email to a user when they receive a voice message? I see several maillog.(date/time), but they are all empty.

I have a site where VM to email seemed to stop about a week ago. I think it's an issue on the customers network but if I could see some type of log from the MiCollab showing that it attempted to send the email, it would help narrow things down

Title: Re: MiCollab email log
Post by: Mitel100 on February 13, 2018, 02:49:44 PM

yes you will need to monitor the current file in qmail, the location for the file is /var/log/qmail/current

Title: Re: MiCollab email log
Post by: acejavelin on February 13, 2018, 04:36:50 PM

qmail/current is the outbound e-mail log.

"mail" and it's associated logs are for the internal mail daemon only.

Title: Re: MiCollab email log
Post by: VinceWhirlwind on February 14, 2018, 05:43:33 PM

1/ Rule out DNS:
Is the MiCollab looking for a name or an <IP address>? If it's a name, can it resolve it?
 
2/ Test SMTP: Get on the MiCollab server's command line
telnet <IP address> 25
HELO
MAIL FROM: <what your MiCollab is configured to use as its sender address>
RCPT TO: <one of your user mailboxes' email address>
DATA
blablabla
. <-- this on a line by iteself ends the msg

Any error you get while doing this should tell you what's wrong.

Title: Re: MiCollab email log
Post by: Frontline on February 16, 2018, 10:58:09 AM

perfect. Thank you all for the info