Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: Crowtalks on February 08, 2018, 10:25:41 AM

Title: recording holiday on call flow mailbox
Post by: Crowtalks on February 08, 2018, 10:25:41 AM

I have a NuPoint off a 3300 MCD.

I am having a brain fart...customer is wanting to add holiday recordings to their call flow mailbox. I know under the schedule I have weekday and holiday, but how do I record to the holiday part of the schedule?

Jim

Title: Re: recording holiday on call flow mailbox
Post by: VinceWhirlwind on February 08, 2018, 12:56:48 PM

The Holiday schedule should lead to a Holiday Message - you click on that action and then click on Recordings and click Record, and tell them what the msg ID is so that when they dial into that mailbox they choose "node 011" (for example) to record.

Title: Re: recording holiday on call flow mailbox
Post by: rlafata on February 09, 2018, 03:03:48 PM

The easy way to setup the recording is to have your voice mail send you a email.   Call your voice mail and leave a message with the recording.  Should get a email with a .wav file.   I use audacity to change the .wav to uncompressed u-law.  Then just import the .wav recording.