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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mynnattor on January 31, 2018, 05:41:53 PM

Title: remote e911 or emergency trunk calls
Post by: mynnattor on January 31, 2018, 05:41:53 PM

i have a 3300 version 7.2

i need to program e911 service for phone running off my controller at a different location, i also need to have emergency 911 call go out a specific trunk. CESID does not seem to be that specific, only for caller ID. any ideas?

Title: Re: remote e911 or emergency trunk calls
Post by: ZuluAlpha on February 01, 2018, 08:18:29 AM

Your carrier can provide you E911 DID's for specific locations, or you can use ones you already have, but I would call the carrier and let them know what you want and why. In general I find they are willing to work with customers on this. Depending on your needs you may want an E911 number for each floor of a building. I've even heard of cases where people are as specific as building/floor/area.

You can have default E911 numbers on the controller, but then each line can have it's own too, if it's at a remote building for instance.

Your CESID is the Caller ID that is displayed when the call goes out an ARS Route marked as "Emergency." To go out a specific trunk you'll need to to use ARS routing for where the call goes when a user dials 911.