Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ghost on January 23, 2018, 10:32:41 PM
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Hi all
hoping someone can help me
I am trying to setup an ACD path with remote agents
I have a cluster of 15 systems, though only going to be using 3 systems for the ACD (though all system will be expected to be able call the queue)
I have created an ACD skill group on system B with 1 agent (confirmed I can see this number in the remote directory numbers on system A)
I have created an ACD path on system A pointing to the skill group on system B (confirmed I can see this number in the remote directory numbers on system B)
Now if I call the ACD path from another phone on system B or a phone on system C it rings once then goes silent. If the agent is busy it will ring until the agent is available then go silent.
If I call the ACD path from a phone on system A the agents phone on system B rings and I can answer the call.
If I point the ACD path to a local ACD skill group on system A, all works fine and can call the ACD path from A, B or C
Any advice where I should look next
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So I had this on hold due to other work loads but I have just tried picking it up again
I had been trying with hotdesk ACD, then read in the Networked ACD Conditions "Networked ACD is not supported for Hot Desk users."
So i removed the hotdesk ACD agent and created a traditional ACD, still giving me the same issues