Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Dogbreath on January 19, 2018, 06:23:28 AM

Title: When does "Description" in CRT apply?
Post by: Dogbreath on January 19, 2018, 06:23:28 AM

Migrated site's trunks from PRI to SIP. Users are complaining that the "Description" label in the call routing table entry no longer shows on the callee's phone when a call comes in.
PRI has been ceased so I have no way to compare, but equally I have no reason to doubt what the customer is saying.
I have attempted to compare the CO Trunk Group and the SIP Trunk Group but they don't really have a lot of settings in common. Everything that is common between them is the same.
System software is 6.0SP3.
What conditions are required for the Description to appear on the callee's phone?

Title: Re: When does "Description" in CRT apply?
Post by: Tech Electronics on January 22, 2018, 09:42:21 AM

Dogbreath,

Most likely the flag [Outside Party Call Information Has Priority] has been enabled on the users phones. If it isn't enabled then they would get the description associated with the DID/DDI.

Thanks,

TE

Title: Re: When does "Description" in CRT apply?
Post by: Dogbreath on January 31, 2018, 08:49:56 AM

Thanks TE, that's the one. I suspect it has nothing to do with migrating off ISDN, it's that they hadn't noticed previously.