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Mitel Forums => Mitel Software Applications => Topic started by: Martin on November 28, 2017, 07:31:08 AM

Title: NuPoint blind transfer to ring group.. No Music on Hold??
Post by: Martin on November 28, 2017, 07:31:08 AM

Probably a quick one but I cant seem to find whats causing this..

I have a number which goes straight into a NuPoint mailbox, in call director, there are multiple options configured. The options, depending on what is picked, blind transfer through to either ring groups, multicall or a single extension.

The problem i'm having is, when a caller picks one of the options to blind transfer to a ring group, when this is calling, there is no MoH being played. So it just sounds like the call is dead.

Blind transfers to single extensions or multicalls play the MoH fine so it just seems to be affecting ring groups..

Anyone seen this before? I was thinking its something to do with the NuPoint ports CoS but cant find anything relating.

Thanks

Title: Re: NuPoint blind transfer to ring group.. No Music on Hold??
Post by: johnp on November 28, 2017, 07:45:03 PM

Might be ring group cos

Title: Re: NuPoint blind transfer to ring group.. No Music on Hold??
Post by: Martin on November 29, 2017, 03:55:48 AM

Ive changed the ring group CoS to match that of the phones in the ring group, still no difference

Call Hold
      Call Hold   Yes
      Call Hold - Retrieve with Hold Key   No
      Call Hold Remote Retrieve   Yes
      Call Hold Timer   180
      Local Music On Hold source   No
      Music on Hold on Transfer   Yes
      Use Called Party Call Hold Timer   No