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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sunspark on November 23, 2017, 02:33:45 PM

Title: DSS BUSY LAMP
Post by: sunspark on November 23, 2017, 02:33:45 PM
Hi guys,

i have an issue with Dss busy lamp not working.

i , can see the Dss flashing but when i press the DN to pickup the call i have " not allowed"

any idea ?

Title: Re: DSS BUSY LAMP
Post by: acejavelin on November 23, 2017, 10:30:47 PM
"Not allowed" is always a Class of Service issue...
Title: Re: DSS BUSY LAMP
Post by: sunspark on November 24, 2017, 04:17:41 AM
"Not allowed" is always a Class of Service issue...

OK but wihch COS ?
Title: Re: DSS BUSY LAMP
Post by: acejavelin on November 24, 2017, 02:45:26 PM
"Not allowed" is always a Class of Service issue...

OK but wihch COS ?
WHen the ringing DSS key is pressed, a Directed Call Pickup is performed... So in both the monitored and monitoring sets COS, verify Call Pickup Directed Accept is enabled, and that you have an FAC assigned to Call Pickup - Directed. All limitations and programming required for Directed Call Pickup apply.

Look in the on-board help under System Features - Features C - Call Pickup - Call Pickup-Directed and System Features- Features D to G - Direct Station Select/Busy Lamp Field (DSS/BLF) for conditions and limitations.
Title: Re: DSS BUSY LAMP
Post by: sunspark on November 24, 2017, 04:56:56 PM
"Not allowed" is always a Class of Service issue...

OK but wihch COS ?
WHen the ringing DSS key is pressed, a Directed Call Pickup is performed... So in both the monitored and monitoring sets COS, verify Call Pickup Directed Accept is enabled, and that you have an FAC assigned to Call Pickup - Directed. All limitations and programming required for Directed Call Pickup apply.

Look in the on-board help under System Features - Features C - Call Pickup - Call Pickup-Directed and System Features- Features D to G - Direct Station Select/Busy Lamp Field (DSS/BLF) for conditions and limitations.

Ok thank u acejavelin i will check next monday.
Cheers
Title: Re: DSS BUSY LAMP
Post by: sunspark on November 30, 2017, 08:38:56 AM
"Not allowed" is always a Class of Service issue...

OK but wihch COS ?
WHen the ringing DSS key is pressed, a Directed Call Pickup is performed... So in both the monitored and monitoring sets COS, verify Call Pickup Directed Accept is enabled, and that you have an FAC assigned to Call Pickup - Directed. All limitations and programming required for Directed Call Pickup apply.

Look in the on-board help under System Features - Features C - Call Pickup - Call Pickup-Directed and System Features- Features D to G - Direct Station Select/Busy Lamp Field (DSS/BLF) for conditions and limitations.

THANK YOU VERY MUCH acejavelin !!!

It works with call pickup directed set to YES