Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: sunspark on November 13, 2017, 04:19:52 PM

Title: Nupoint call forwording to mivoice console
Post by: sunspark on November 13, 2017, 04:19:52 PM

Hi.
From nupoint mailbox used as call flow. When i forward a call (blind or supervised transfer)  to mivoice console. After 125s ( no answer forward timer)  i have a message "welcome to message center....."   if there is any way to keep the call in the console untile the operator take the call?

Title: Re: Nupoint call forwording to mivoice console
Post by: ZuluAlpha on November 15, 2017, 02:14:31 PM

That's a long time for a call to go unanswered (30+ rings). Options might be deployed Call Rerouting of some nature or an Express ACD Group? That's off the top of my head - there may be something obvious I'm not thinking of.

Title: Re: Nupoint call forwording to mivoice console
Post by: johnp on November 15, 2017, 07:35:39 PM

I wonder if an attendant rad would help

Title: Re: Nupoint call forwording to mivoice console
Post by: sunspark on November 16, 2017, 04:19:05 AM

Hi john ,

What do you mean by attendant RAD ?

Title: Re: Nupoint call forwording to mivoice console
Post by: johnp on November 16, 2017, 08:08:20 AM

A recorded announcement that plays after a certain time with a courtesy message