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Mitel Forums => Mitel Software Applications => Topic started by: cpres on October 18, 2017, 12:14:59 PM

Title: Contact Center Client Min Permissions Required
Post by: cpres on October 18, 2017, 12:14:59 PM

I am trying to create a new user to allow access to the Contact Center Client.  In YSE I gave them the Agent Role and under Supervisor License I selected None.  However when trying to logon to CCC I get the following error "The employee has insufficient permissions or licensing to access the application."  If i set the Supervisor License to Advanced they are able to logon however they have additional access that is not needed. 

What I am trying to accomplish is that they are able to logon, but not make any changes to Shared Profiles.  I want to give all agents this access, but if they change it on the shared profile it impacts everyone.

Thank you for your assistance.

Title: Re: Contact Center Client Min Permissions Required
Post by: ghost on October 18, 2017, 07:46:38 PM

Check out the security role permissions, you may need to edit or create a new appropriate role for the access you want to provide.

you will want at least
May access Contact Center Client/Ignite
May access the real-time monitors
May manage the appearance of real-time monitors for personal use (Personal profile)
May control my real-time status in Interactive Contact Center

Title: Re: Contact Center Client Min Permissions Required
Post by: cpres on October 19, 2017, 08:26:58 AM

Thanks for the info.  I created a new role with minimum suggested and left Supervisor License to None and they still could not logon.  Once I set the Supervisor License to Advanced it worked, but again they have access to make the modifications. 

Title: Re: Contact Center Client Min Permissions Required
Post by: ghost on October 19, 2017, 11:58:16 PM

Have you tried assigning them a contact center voice license?
Have you assigned the employee an agent?

Title: Re: Contact Center Client Min Permissions Required
Post by: cpres on October 20, 2017, 08:00:26 AM

Thanks to your guidance about the Security Role I was able to find the solution.  Here is the section that was relevant.

Thanks for the assistance