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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: synthesis on October 09, 2017, 10:22:43 AM

Title: Enabling IP phone to send message to extension after dialing it
Post by: synthesis on October 09, 2017, 10:22:43 AM

Hello. I have been trying to send a message to an extension, after dialing it, by pressing the Message button when the extension is ringing, but I get the "Not allowed" message.  Testing this using a different extension works and the dialed extension successfully flashes orange. After looking around I found out that the extension, which successfully sent the message, has a different Class of Service (COS) to the initial extension I used that did not work. I compared these two COS forms and it turns out that they have the same settings under Class of Service Options -> Advanced -> Message Waiting:

Message Waiting  Yes
 
Message Waiting - Disable Ringing Lamp Notification  No
 
Message Waiting Audible Tone Notification  No
 
Message Waiting Deactivate On Off-Hook  No
 
Message Waiting Inquire  No
 
Message Waiting Ringing Start Time Hour   
 
Message Waiting Ringing Start Time Minute   
 
Message Waiting Ringing Stop Time Hour   
 
Message Waiting Ringing Stop Time Minute  
 
Multiline Set Voice Mail Callback Message Erasure Allowed  Yes
 
ONS CLASS/CLIP: Message Waiting Activate/Deactivate  No

Are there any other settings (in addition to the above), under the Class of Service Options form, which I need to change to allow the extension to send a message to an extension after pressing the Message button?

Title: Re: Enabling IP phone to send message to extension after dialing it
Post by: ZuluAlpha on October 10, 2017, 09:23:54 AM

Are you using integrated VM or NuPoint?

Title: Re: Enabling IP phone to send message to extension after dialing it
Post by: synthesis on October 17, 2017, 09:38:27 AM

Quote from: ZuluAlpha on October 10, 2017, 09:23:54 AM

Are you using integrated VM or NuPoint?

I am using integrated VM.

Title: Re: Enabling IP phone to send message to extension after dialing it
Post by: acejavelin on October 17, 2017, 01:00:19 PM

Look in COS in the Miscellaneous section, there is an option called "Disable Send Message", this should be set to No for the device trying to activate station to station messaging. If it is set to Yes, you will get exactly the message displayed of Not Allowed.

Title: Re: Enabling IP phone to send message to extension after dialing it
Post by: synthesis on November 10, 2017, 04:05:15 AM

Quote from: acejavelin on October 17, 2017, 01:00:19 PM

Look in COS in the Miscellaneous section, there is an option called "Disable Send Message", this should be set to No for the device trying to activate station to station messaging. If it is set to Yes, you will get exactly the message displayed of Not Allowed.

"Disable Send Message" was set to "Yes". Changing it to "No" fixed the problem and messages can be sent now. Thanks.