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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: iggypops on October 03, 2017, 07:18:25 PM

Title: Mivoice business fallback route
Post by: iggypops on October 03, 2017, 07:18:25 PM

Hi all, is there a way to set up mitel mcd where when users dial outbound a first route is used and if there are no available lines in trunk a decond route would be then used to a different trunk?
Thanks

Title: Re: Mivoice business fallback route
Post by: acejavelin on October 03, 2017, 07:30:57 PM

Quote from: iggypops on October 03, 2017, 07:18:25 PM

Hi all, is there a way to set up mitel mcd where when users dial outbound a first route is used and if there are no available lines in trunk a decond route would be then used to a different trunk?
Thanks

Absolutely... Look in the ARS section help for "Route Lists"