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Mitel Forums => Mitel Software Applications => Topic started by: hastalavista191 on September 25, 2017, 02:49:18 PM

Title: Incoming call count record
Post by: hastalavista191 on September 25, 2017, 02:49:18 PM

I'am wondering if there would be a way to get a number of incoming calls per day mon- fri. for a  certain extension number?


We have a  Mitel MiVoice Business
Release Level:7.0 SP1 PR1
Active software load: 13.0.1.28

Title: Re: Incoming call count record
Post by: ralph on September 26, 2017, 07:29:16 AM

This assumes you do not have an external call accounting program.
This also assumes you have smdr turned on on your system.
In the PBX, go to maintenance and enter: logs re smdr all match <number-string>

It will show you all of the call records that match the number-string in some way.
Copy it out of the maintenance window and paste it into Excel.
You can sort if from there.

Ralph

Title: Re: Incoming call count record
Post by: hastalavista191 on September 26, 2017, 12:30:43 PM

Hi,

 Thanks for your help.

Title: Re: Incoming call count record
Post by: PC77375 on October 05, 2017, 09:42:27 AM

I've played with this application and was able to capture SMDR- http://simplesmdr.sourceforge.net/
It was a better option than copying and pasting to excel. Good luck!

Title: Re: Incoming call count record
Post by: JasonTL on November 06, 2017, 02:44:01 PM

Is there a way to offload from Call Accounting reports in CCMWeb? I have a customer wanting to export weekly call traffic in excel formatting.