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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: kdeen on September 20, 2017, 03:11:47 PM

Title: Mitel MiVoice 6940 IP phone
Post by: kdeen on September 20, 2017, 03:11:47 PM

does anyone now how to insert the outside dial access code (9 in our case) into a number from the call history log. For example, someone called me from 289-555-5555 but I missed the call. I then get to the phone, check my missed calls and see the number, 289-555-5555 when I hit the button, the number comes up and I have the option to dial; the problem is that we have to dial 9 to go outside the PBX so the call fails. On our older phones (5320e) you have the option to edit the number before dialing so you can just put a 9 in front of it and hit dial and it works but on the 6940 I don't see the option to edit or add 9 anywhere. Anyone has any ideas how to get around this?

PS: I know the MiCollab client software will automatically add the 9 for you but I would like to do this directly from the phone and not have to use software on the PC.

thanks

Title: Re: Mitel MiVoice 6940 IP phone
Post by: sunspark on September 20, 2017, 05:02:45 PM

Hi Kideen ,

Try to put your 9 in system option ---> Outgoing External call Prefix for applications

Title: Re: Mitel MiVoice 6940 IP phone
Post by: kdeen on September 20, 2017, 05:20:17 PM

Sunspark, I thank you beyond words!!! it works....   :)

Title: Re: Mitel MiVoice 6940 IP phone
Post by: sunspark on September 21, 2017, 05:25:37 AM

happy for u !