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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: dust8103 on September 01, 2017, 10:22:58 AM

Title: Help me find automatic forwarding please
Post by: dust8103 on September 01, 2017, 10:22:58 AM

hi everyone  ;D

Hope someone can point me in the right direction.

I have a user 9215 whose phone forwards all calls automatically to user 9218 from 3pm everyday. I need to change the forwarding destination. Any idea how I can track down where this is setup?

Many thanks for looking  ;)

Title: Re: Help me find automatic forwarding please
Post by: acejavelin on September 01, 2017, 10:53:53 AM

Quote from: dust8103 on September 01, 2017, 10:22:58 AM

hi everyone  ;D

Hope someone can point me in the right direction.

I have a user 9215 whose phone forwards all calls automatically to user 9218 from 3pm everyday. I need to change the forwarding destination. Any idea how I can track down where this is setup?

Many thanks for looking  ;)

The 3300 doesn't do this... look into their applications. MiCollab, Nupoint, etc.

Title: Re: Help me find automatic forwarding please
Post by: dust8103 on September 01, 2017, 10:56:00 AM

Thanks acejavelin, I have been in YSE and not seen anything. I will have a dig in Micollab and Nupoint now.

Title: Re: Help me find automatic forwarding please
Post by: acejavelin on September 01, 2017, 05:15:14 PM

Quote from: dust8103 on September 01, 2017, 10:56:00 AM

Thanks acejavelin, I have been in YSE and not seen anything. I will have a dig in Micollab and Nupoint now.

If it's happening at 3pm every day, it's either a profile based on a calendar event in MiCollab or schedule in Nupoint... I can't think of anything else off the top of my head that would fit that bill. For the MiCollab stuff, you will likely have to log into the local PC (or at least the user's MiCollab Client).

Title: Re: Help me find automatic forwarding please
Post by: sarond on September 01, 2017, 06:38:18 PM

If this is MiVB 8.0 system there is also now business schedules.

Quote

Business Schedules

Description

This feature allows you to create up to 100 weekly Business Schedules, which you can then assign to individual directory numbers (DN) listed in the Call Rerouting form. The system uses the time of day and the assigned business schedule (not the system's Day/Night Service schedule) to determine which of the three possible Call Rerouting Always Alternatives should be applied to the particular destination DN. If you do not assign a business schedule to a DN, then the Reroute Always alternate follows the system's Day/Night Service schedule.

So I would first have a look at the Call Rerouting forms to see if there is an entry there.