Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: FirstSource on August 24, 2017, 03:42:10 PM

Title: Phantom Number that doesnt ring, goes to VM
Post by: FirstSource on August 24, 2017, 03:42:10 PM

I set up a phantom number with a VM and need it to not ring in. I just need it to transfer to VM once the caller dials the number. We are setting this up for employees so they can call in and get company info such as if we are going to be open or closed due to bad weather.

How do I disable ringing in and forward to VM automatically?

Chris

Title: Re: Phantom Number that doesnt ring, goes to VM
Post by: acejavelin on August 24, 2017, 06:14:57 PM

Add a system forward path to voicemail, then go into the system forward on the station and enable Immediate or Always.

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Title: Re: Phantom Number that doesnt ring, goes to VM
Post by: magnus on August 28, 2017, 04:12:50 PM

I am assuming you are using a DID for this. If you are using it for an announcement mailbox why not just setup your DID to go to a CRA that plays the message and then hangs up?