Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: drumster34 on August 23, 2017, 03:20:49 PM

Title: 5320e Teleworker mode stuck on "loading applications"
Post by: drumster34 on August 23, 2017, 03:20:49 PM

Hi All! I have a client with a Mitel 5000 v5. Everything is fine except for a remote phone in Teleworker Mode. All of the appropriate steps were taken as far as pbx/firewall/set programming. I have deployed these successfully many times but for some reason this one just won't come up. The phone gets to the loading applications stage and just hangs, then eventually reboots or reverts to contacting server. In system monitor under resource and device info the phone comes up as idle and all the fields populate, then it goes back to offline. Any thoughts? Thanks!

Title: Re: 5320e Teleworker mode stuck on "loading applications"
Post by: Tech Electronics on August 24, 2017, 07:44:40 AM

drumster34,

What is the firmware of the phone, and is it the same as other phones of the same model/type? Is the phone able to get to the TFTP server?

Thanks,

TE

Title: Re: 5320e Teleworker mode stuck on "loading applications"
Post by: NTEDave on September 13, 2017, 06:26:59 AM

I've got around this before by creating a new Applications profile that has nothing in then applying it to the troublesome phone.

You won't have a screen saver or help but at least it works!