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Mitel Forums => Mitel Software Applications => Topic started by: sunspark on August 21, 2017, 05:10:08 AM

Title: Voicemail from Micollab client
Post by: sunspark on August 21, 2017, 05:10:08 AM

Hi,

Im not able to read voice messages from Micllob client and from Web ucs.
i can view the new messages but when i click on play , nothing happen.
From deskphone , i can heard the message

Any idea ?

Thanks

Title: Re: Voicemail from Micollab client
Post by: ZuluAlpha on August 29, 2017, 03:39:22 PM

It's probably going to depend on your version and how MiCollab is deployed, but my gut instinct is that there's a firewall port at play. From the client or web are you on the internal network or outside of it?

Title: Re: Voicemail from Micollab client
Post by: VinceWhirlwind on August 29, 2017, 09:57:29 PM

Do you use NuPoint to send the message via email? I like that option best of all.
 
We've found the link to get the voicemail isn't very reliable.
 
The "Request playback call" from MiCollab Client should work OK though?

Title: Re: Voicemail from Micollab client
Post by: sunspark on September 05, 2017, 04:16:00 AM

hi guys

the problem is resolved, it came from my domain name.