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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: VinceWhirlwind on August 14, 2017, 12:40:56 AM

Title: Including Line Keys in Pickup Group?
Post by: VinceWhirlwind on August 14, 2017, 12:40:56 AM

I don't know if I'm missing something here...
 
If I have a group of users in the same Pickup Group, and one of those users has an additional line key on her handset....the line key isn't in the Pickup Group.
 
What is the easiest way to make that number answerable by the other two users?

Title: Re: Including Line Keys in Pickup Group?
Post by: ZuluAlpha on August 14, 2017, 09:01:14 AM

Vince, maybe I didn't interpret the question correctly, but since it's a pickup group and not a ring/hunt group why not just put the users' DN's in the pickup group?

Title: Re: Including Line Keys in Pickup Group?
Post by: sarond on August 14, 2017, 09:02:40 AM

You could just add her non-prime line to the pickup group as well couldn't you?

Title: Re: Including Line Keys in Pickup Group?
Post by: x-man on August 14, 2017, 12:36:15 PM

Make it a multicall on delayed ring?

Title: Re: Including Line Keys in Pickup Group?
Post by: VinceWhirlwind on August 15, 2017, 03:00:46 AM

Quote from: sarond on August 14, 2017, 09:02:40 AM

You could just add her non-prime line to the pickup group as well couldn't you?

It says it's not a valid number when I try that. v6

Title: Re: Including Line Keys in Pickup Group?
Post by: sarond on August 15, 2017, 04:54:45 AM

If you have the available keys I would go with x-man's suggestion.
Make it another appearance on their phones and set it to no ring or delayed ring.