Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: VinceWhirlwind on August 09, 2017, 10:05:23 PM
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When you dial in to NuPoint and press *, it asks you what mailbox you want.
At this point it asks you to record a message for that mailbox.
I see no purpose whatsoever for that option. I mean - seriously - who on earth is going to ring the voicemail system to get to somebody's *mailbox* to leave a message? It makes no sense at all.
The reason it is a problem is that every single person who wants to 3rd-party administer a voice mailbox (despite my clear written instructions that they have to press "*" a second time) logs a support ticket asking me why it tries to record a message instead of giving them the menu.
Is there any way of disabling that record a message option?
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Try enabling Feature Bit 066 to see if you an just press * to login when they hear their greeting.
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I just tested FCOS66 on v6 and it doesn't change the behaviour. You can still press * to admin the mailbox, but there is no prompt telling you to do this and if you wait a few seconds it just goes straight to recording a message for that mailbox.
I'll test it in v7.3 as well next week.
The reason I want to sort this out is because I am about to deploy 100 group mailboxes (branch offices) and the 3 pilot sites have *all* logged a support ticket about their confusion over this. Based on the pilot, I can expect another 97 support tickets.
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Sorry I must have misunderstood how you were logging in.
I think NuPoint can keep up with the key presses ok so you could try dialling VM * mailbox *
e.g. if you vm pilot is 6000 and mailbox is 1234
Dial 6000 * 1234 * (you should then be prompted for a passcode)
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My instructions to the office manager clearly state the second * has to be dialled, but they get confused anyway. I think you're right, if what you are saying works, then I could tell them to dial all those digits as one string.
However, you've given me the idea that I could put a speed dial on a handset at each office and that speed dial could be 6000*1234*. I'll see if that works.
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This is what worked:
6000P*1P1234*
(The "1" on the system I am testing is because it seems to have a multilingual menu option enabled).
The Pause is a little bit too long so you hear snippets of greetings, menus etc as it dials the string, but it gets you there in the end.