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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gbalbach on August 07, 2017, 02:53:47 PM

Title: MiCollab other number in directory
Post by: gbalbach on August 07, 2017, 02:53:47 PM

Hi folks, I know there was an old topic about this but I thought I would start a new one and see if there has been any changes...

In MiCollab, if I want a Ring Group to show in the Corporate Directory I know I can add it as a type 'other pbx phone' and it will show in the directory. The question is, has anyone been able to figure out a way to make the status icon show green (idle) instead of grey (offline)? I have also tried adding the phone in MiVoice Business Express as a phantom instead of other pbx phone but it behaves the same way. Any ideas?

Title: Re: MiCollab other number in directory
Post by: Tech Electronics on August 08, 2017, 10:33:01 AM

gbalbach,

I just want to start off by saying that I am not a 3300 expert by any means so take this advice with a grain of salt.

As the phantom and "other PBX Phone" are not devices that could be monitored, nor does a Ring Group have a presence status I don't see how you would be able to see anything other than Offline.

If you want a Ring Group to show in the Corporate Directory then I think you are just going to have to deal with it showing up as Offline.

Is the Ring Group something you could replace with a Mult-Device User Group or Personal Ring Group that would provide you a status on the Prime Number?

Thanks,

TE

Title: Re: MiCollab other number in directory
Post by: gbalbach on August 08, 2017, 10:38:42 AM

Hmm interesting thought, I'll play around with it and see if the other options would make any difference. Thanks for the suggestions!