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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on August 02, 2017, 09:33:48 AM

Title: Class of Service Option
Post by: pakman on August 02, 2017, 09:33:48 AM

Hello,

I have an issue where if you call location A and the employee picks up and tries to transfers the customer to an employee at location B, if that employee at B doesn't pick up instead of going to their voicemail box it rings back the original employee at location A.

I think this would be a COS option but I cannot figure out which one. If anyone could asset me that would be great.

Thanks

Title: Re: Class of Service Option
Post by: ralph on August 02, 2017, 10:08:27 AM

It's the No Answer Recall timer.  Set it longer than the call forwarding timer.
Check the transferring station and the IP trunks.

Ralph

Title: Re: Class of Service Option
Post by: pakman on August 03, 2017, 08:17:20 AM

Thanks Ralph!