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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: FirstSource on July 17, 2017, 04:36:53 PM

Title: REVERSE TRANSFER REJECTED
Post by: FirstSource on July 17, 2017, 04:36:53 PM

Our operator phone is a company extension that rings for overflow (caller presses 0 for operator). The phone is typically answered remotely by an available salesman (pick up receiver and press 40), but I have a particular user that attempts to answer it she receives REVERSE TRANSFER REJECTED. Any thoughts?

Chris

Title: Re: REVERSE TRANSFER REJECTED
Post by: Tech Electronics on July 17, 2017, 04:52:11 PM

FirstSource,

My first thought would be that the users Attendant is not set to the same extension as all of the other users.

Go to the users phone

System / Devices and Feature Codes / Phones / Local / {ext} / Associated Extensions / Attendant

Verify that it is the same as one of the users that works properly.

Thanks,

TE

Title: Re: REVERSE TRANSFER REJECTED
Post by: FirstSource on July 17, 2017, 04:57:00 PM

That was it. The attendant wasn't set. Thank you TE