Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: cpres on July 14, 2017, 09:57:18 AM

Title: Headset Button Not Functioning Properly
Post by: cpres on July 14, 2017, 09:57:18 AM

I am having an issue with the headset button on my Mitel phone.  When I press the button it lights up properly and I am able to use my wireless headset without any issues.  However if I use the button on the headset to hangup the call or I put it back on the base, the Headset light goes off.  So now I need to press it every time I want to use the headset, instead of it just staying on.  This just started recently after a software upgrade, and I am wondering if there a way to make sure it always stays on.  Thank you.

Title: Re: Headset Button Not Functioning Properly
Post by: ralph on July 14, 2017, 10:23:18 AM

What type of phone/headset?

Ralph

Title: Re: Headset Button Not Functioning Properly
Post by: cpres on July 14, 2017, 10:34:25 AM

5320 phone, and it's a Plantronics headset.  But we have a few different models and all of them are having the same issue.

Title: Re: Headset Button Not Functioning Properly
Post by: acejavelin on July 14, 2017, 10:47:54 AM

Are you using the Plantronics HL10 Lift Kit, or whatever lift kit is appropriate for your headset? Plantronics headsets require an external handset lift kit.

Title: Re: Headset Button Not Functioning Properly
Post by: cpres on July 14, 2017, 10:52:09 AM

No not using any type of headset lifter.  We hit the button manually to turn the headset button on/off.

Prior to the upgrade it just stayed on regardless, but since then it now requires you to press the button to turn it on.

Title: Re: Headset Button Not Functioning Properly
Post by: x-man on July 14, 2017, 11:40:44 AM

upgrade from what to what?

Title: Re: Headset Button Not Functioning Properly
Post by: cpres on July 14, 2017, 11:45:28 AM

MiVoice was recently upgraded to Release Level 8.0 SP1.

Title: Re: Headset Button Not Functioning Properly
Post by: x-man on July 14, 2017, 02:24:40 PM

I have a 5324 here working perfectly on 8.0 sp1 (Teleworker as well) wired headset though.

Title: Re: Headset Button Not Functioning Properly
Post by: cpres on July 14, 2017, 02:52:10 PM

Yes I have a few wired headsets here myself and they work great.  The wireless works too, but you just need to keep hitting the button to turn it on.

Title: Re: Headset Button Not Functioning Properly
Post by: x-man on July 14, 2017, 03:50:15 PM

Have you tried deleting the button and re-enabling it? Does the handsfree function properly when the button turns itself off? The only thing I can think of is some kind of corruption. The last time something similar (but not the same) happened to me someone had removed the key from the phone with it active..it was very strange as obviously the speaker would not work handsfree of course but there were some odd things as well which I can't remember.

Title: Re: Headset Button Not Functioning Properly
Post by: august on July 17, 2017, 04:00:09 PM

It's a problem with 8.0SP1, it will be fix in SP2 as per mitel

Title: Re: Headset Button Not Functioning Properly
Post by: cpres on July 17, 2017, 04:13:13 PM

Appreciate the feedback everyone.  I will wait until the new SP to fix the issue.

Title: Re: Headset Button Not Functioning Properly
Post by: august on July 17, 2017, 07:47:04 PM

 MN00672289  ‑  Headset key on 53xx sets is turned off after third party corded headset replaced in cradle.
  REPORTED IN SW LOAD ‑ 14.0.1.29
  PLANNED SW LOAD        ‑ MiVB8SP2
  SYMPTOMS
  When using a corded DECT headset with a headset key on a 53xx series set, when the headset is replaced
  in the cradle after a call, the headset key gets turned off. The user then has to manually turn it back on
  again before the next call will go to the headset.