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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: cirious on July 11, 2017, 01:35:32 PM

Title: Mitel 5000- Issues with an IVR extension
Post by: cirious on July 11, 2017, 01:35:32 PM: We have a Mitel 5000 at one of our client sites. Suddenly the ivr extension 3 stopped working and now says "The person you are trying to reach is not available at the moment. The ext is setup to book hotel rooms and ring front desk phone.

How can we resolve this issue and get the ivr ext 3 work normal again?

Thanks..
Title: Re: Mitel 5000- Issues with an IVR extension
Post by: Tech Electronics on July 11, 2017, 02:41:21 PM: cirious,

Well the first thing I have to state is that the message you are hearing is not a standard voice mail recording for the MiVO-250 built-in Voice Processor System. So what type of IVR are you working with?

Thanks,

TE
Title: Re: Mitel 5000- Issues with an IVR extension
Post by: acejavelin on July 11, 2017, 03:52:24 PM: I might be wrong, but with the mention of a hotel or hospitality package, I am guessing this not a MiVoice Office 250 (Mitel 5000) since that is not an application it is used for, but it is a Aastra 5000 or MiVoice 5000 which is sometimes used for hospitality.

If OP will clarify the system or equipment involved, we can either help or move to the correct area.
Title: Re: Mitel 5000- Issues with an IVR extension
Post by: cirious on July 11, 2017, 04:32:53 PM: Guys I am sorry I got confused with the Model. I guess its Mitel 3300 IP PBX. I have attached a picture of it.

Thanks.
Title: Re: Mitel 5000- Issues with an IVR extension
Post by: acejavelin on July 11, 2017, 10:31:34 PM: Is this an option in a menu mailbox or an actual auto attendant (using Mailbox 3)? If it's mailbox 3, make sure it is a transfer only mailbox and then check the destination in maintenance commands to make sure it isn't in DND or busyed out or something.
Title: Re: Mitel 5000- Issues with an IVR extension
Post by: VinceWhirlwind on July 11, 2017, 11:56:23 PM: Quote from: cirious on July 11, 2017, 04:32:53 PM
Guys I am sorry I got confused with the Model. I guess its Mitel 3300 IP PBX. I have attached a picture of it.

Thanks.

I haven't seen one for a while, but that looks a bit like an MX1...?
Title: Re: Mitel 5000- Issues with an IVR extension
Post by: sarond on July 12, 2017, 06:14:55 AM: Quote from: VinceWhirlwind on July 11, 2017, 11:56:23 PM
Quote from: cirious on July 11, 2017, 04:32:53 PM
Guys I am sorry I got confused with the Model. I guess its Mitel 3300 IP PBX. I have attached a picture of it.

Thanks.

I haven't seen one for a while, but that looks a bit like an MX1...?
Vince,

This is an AX controller (used for high density analogue extensions like hotels)
Title: Re: Mitel 5000- Issues with an IVR extension
Post by: cirious on July 12, 2017, 04:16:08 PM: Hi guys. We are not able to access Mitel as of now. Just want to know what could be causing this? And how can we fix it.
Title: Re: Mitel 5000- Issues with an IVR extension
Post by: acejavelin on July 12, 2017, 04:52:11 PM: Quote from: cirious on July 12, 2017, 04:16:08 PM
Hi guys. We are not able to access Mitel as of now. Just want to know what could be causing this? And how can we fix it.
It's a web server... what do you mean "can't access" it, do you get the login page?
Title: Re: Mitel 5000- Issues with an IVR extension
Post by: ralph on July 13, 2017, 08:10:23 AM: I've seen where the web server quit responding at times. Only solution I've found for it is to reboot. I usually can log into the SX2000 interface and set up a scheduled reboot. That has always fixed it.

Ralph
Title: Re: Mitel 5000- Issues with an IVR extension
Post by: cirious on July 17, 2017, 11:07:06 AM: Unable to access means its in a remote location and it cannot be accessed.. Can just be rebooted as its plugged into a PCU that can be remote managed. Is there any way we can fix this issue via the ATA connected? Or any other way where Mitel is not involved?