Topics

1

MiVoice Office 250/Mitel 5000 / 5320e Teleworker mode stuck on "loading applications"

« on: August 23, 2017, 03:20:49 PM »

Hi All! I have a client with a Mitel 5000 v5. Everything is fine except for a remote phone in Teleworker Mode. All of the appropriate steps were taken as far as pbx/firewall/set programming. I have deployed these successfully many times but for some reason this one just won't come up. The phone gets to the loading applications stage and just hangs, then eventually reboots or reverts to contacting server. In system monitor under resource and device info the phone comes up as idle and all the fields populate, then it goes back to offline. Any thoughts? Thanks!

2

MiVoice Office 250/Mitel 5000 / Connecting to pre 6.0 versions with newest admin and diagnostics release

« on: August 25, 2016, 10:53:26 AM »

Hi all. I was wondering if there is a way to connect to pre 6.0 db versions with the newest release of System Administration and Diagnostics. All of the db plugins are there but we are unable to connect remotely to anything before release 6.0, in fact we can't even open backups that are pre 6.0. Is there an additional plugin needed and/or is there a way to run an older version of admin and diagnostics side by side with the newest one on the same PC? Thanks in advance

3

MiVoice Office 250/Mitel 5000 / Fax to email workaround

« on: February 21, 2014, 11:21:54 AM »

Hi All,

I recently upgraded our in-house CS5000 to 6.0 and office-spaced our clunky EM box. Now that we are using Unified Messaging and embedded voice mail we no longer have the ability to send incoming faxes to email accounts. This is not life or death but we do get a lot of garbage faxes and the ability to review them before printing and wasting paper resources is really nice. Does anyone know of a workaround for this or a way that it can be done with our current set up?
Much appreciation in advance!

4

MiVoice Office 250/Mitel 5000 / Lost off node IP connection

« on: January 17, 2014, 11:23:33 AM »

Hey all!

I have two nodes that are networked between albany and charlotte. I had the telco in charlotte add an enhanced caller id service which they needed to replace equipment to achieve. They had to take the pri down momentarily which I am guessing made the 5000 reboot (based on log files). Now that the system is back up I have lost connectivity to the node in albany. The vpn between locations is fine as I am in session manager for charlotte right now. I am unable to add the remote node ip connection (P6000) in charlotte's system. It doesn't even appear in the drop down box when using the networking wizard. Any thoughts??

5

MiVoice Office 250/Mitel 5000 / Caller ID not forwarding to Cell Phone

« on: December 04, 2013, 10:00:40 AM »

Hey All!

I have an issue where when calls are forwarded to a cell phone the caller ID does not forward with it. Doesn't matter if it's a call internally or externally, the cell just displays: From Work. This is a Mitel 5000 HX 6.0 with a MAS, using UCA. The cell phones are programmed as DEE and are in the UCA as part of the users' PRG.
Any thoughts??

6

Mitel Software Applications / UCA app for iphone when status set for mobile, calls are not ringing to iphone

« on: November 22, 2013, 12:44:40 AM »

Hey guys,
I have set up a vUCA 6.0 with a MAS server at a customer site. This is synced with a Mitel 5000 HX (6.0). A user with the iphone app is not able to get his status to change to mobile on his desk phone when he changes it on his iphone. In turn, his calls are not being forwarded to his iphone. However when he changes status to DND it changes on his desk phone and forwards calls to voicemail. Do I need to have dynamic extensions enabled and programmed in the 5000 for this to work? I was under the impression that the UCA would handle this function on its own. Any help would be majorly appreciated!

7

MiVoice Office 250/Mitel 5000 / System Reset Type = 'Major Reset From Software Watchdog Thread'

« on: October 02, 2013, 12:08:28 PM »

One of our customer sites had their Mitel 5000 (6.0) crash this morning. This customer has 2 sites linked with a dedicated 25mbps fiber connection. Each site has a node and the two are networked. Yesterday they were receiving insufficient bandwidth errors from site 2 and calls between sites were dropping. Site 1 crashed and reset this morning. The logs files show "System Exception Occured" and "System Reset Type = 'Major Reset From Software Watchdog Thread'" Any help or ideas would be appreciated.