Topics

1

Mitel MiVoice Business/MCD/3300 / invlaid call ringback tone

« on: October 12, 2018, 09:06:44 AM »

currently when a call is "invalid" the calling party hears a ringback that is similar to a busy tone.  is it possible to change this to  more of a LEC style " your call cannot be completed as dialed please check the number and try again"?

2

Mitel MiVoice Business/MCD/3300 / call reporting

« on: July 16, 2018, 09:34:37 AM »

We are a call center and would like EVERY call to show up in the call history on the phones
i noticed that failed calls ( ie the call cannot be completed as dialed)  do not show in the history.  is there s feature or setting that i need to enable to get these to ALL log?

3

Mitel MiVoice Business/MCD/3300 / forward hunt group to external number on busy

« on: May 03, 2018, 03:57:48 PM »

i have a situation where i need to forward on busy a hunt group to an external number. 
i have ext 3197 which contains ext 3400, 3401, 3402, 3403
i have a separate external hotdesk (7400) setup with an external number of 1234xxxxxx

i have the CoS set up on this and i beleive that it should work, however when i dial the number directly i get out of service. 

i have the hunt group number in call rerouting set to first alternative 336
336 points to 7400
my goal is to have the calls come into the hunt group and if these are all busy it will forward the calls to 1234xxxxxxx.
if there is a better way i am all ears, or if i am missing something in my config i am ready to adjust.  any help is much appreciated.

4

Mitel MiVoice Business/MCD/3300 / DND override

« on: April 30, 2018, 11:39:30 AM »

can a ring group be made to ignore DND?  we  have a high priority ring group that we want to ring all phones regardless of the status of the DND.

5

Mitel MiVoice Business/MCD/3300 / International Calling CoR setup

« on: April 24, 2018, 12:15:34 PM »

so here is my current setup
ARS Digits Dialed vid7.31 14.0.3.19
0 1 2 3
Digits Dialed ....Number of Digits to Follow.... Termination Type.... Termination Number
1020................4............................ ....Route................12
8   ................7................................ Route................12
818XX...............7............................ ....Route................12
81NXX...............7............................ ....Route................12
8911............... 0................................Route........... .....10
8NXX................7............................ ....Route................12
9...................7............................ ....Route................20
9011................Unknown...................... ....Route................19
911.................0............................ ....Route................10
91NXX................7........................... ....Route................19


ARS Routes         
Route Number   COR Group Number   Digit Modification Number   Route Type
   
10....................4.........................8 05..............Emergency
   
12....................4.........................8 05   
1
19....................1.........................1 9   
20....................1.........................2 0   


Class of Restriction Groups   vid7.1
0   1
Number   Classes Of Restriction For Group
1   
   
4....................4

i would like to restrict international calling to assigned users only

currently all users have a CoR of 1

i am thinking i need to setup something like CoR groups, creating 2 new CoR and blocking the default.
1......................1-64 #block all by default
20....................1-19,22-64 # no international calling
21....................1-20,22-64 #interntional calling

then modify the Digits Dialed like so, assigning the 9011 to its own termination number
ARS Digits Dialed vid7.31 14.0.3.19
0 1 2 3
Digits Dialed ....Number of Digits to Follow.... Termination Type.... Termination Number
1020................4............................ ....Route................12
8   ................7................................ Route................12
818XX...............7............................ ....Route................12
81NXX...............7............................ ....Route................12
8911............... 0................................Route........... .....10
8NXX................7............................ ....Route................12
9...................7............................ ....Route................20
9011................Unknown...................... ....Route................21
911.................0............................ ....Route................10
91NXX................7........................... ....Route................19

then modify the ARS Routes like so, giving the 9011 its own ARS route

10....................4.........................8 05..............Emergency

12....................4.........................8 05   

19....................19......................... 19   
20....................19......................... 20
21....................20......................... 19   

then assign the proper CoR to all phones in the system.

is that about right?
what happens to the Emergency route?  do i need to address that also?  it currently works but i think that it works because everyone is a one.  should the core read more like this 1-3,5-19,22-64?
am i missing some over pitfall?

6

Mitel MiVoice Business/MCD/3300 / External HotDesk

« on: April 16, 2018, 10:03:35 AM »

i have an External HotDesk setup with what i believe are the correct CoS settings.  however when i call the hot desk extension i get an error "Not Allowed"  any thoughts on what i can look at to see what is not allowed.

7

Mitel Software Applications / how to stop autologin

« on: February 27, 2018, 11:34:33 AM »

we have a user that set the remember me and log me in automatically feature.  however when she boots up MiCollab it is asking her to changer her password. All users are connected to AD and her AD account has been reset  several times.  we removed and rebuilt the user in MiCollab and the MXE/VMCD.  same issue.  i think that we need to try and clear the auto login feature and try a manual login. but i am not sure how to clear that, is there a registry setting? or a config file that needs cleared?

8

Mitel MiVoice Business/MCD/3300 / unable to change teleworker gateway

« on: February 15, 2018, 05:03:11 PM »

we have several teleworkers that need to change the teleworker Gateway but it is not allowing them to do that.  it can be enabled/disabled, but not modified.

9

Mitel MiVoice Business/MCD/3300 / Forwarding Voicemail in MiCollab Client

« on: February 06, 2018, 09:29:21 AM »

i have 2 extensions that if i forward an email to these extensions using their name. it fails but if i use there extension it works fine.  but i have tried this with other users and it seems to work fine sending to the other extensions by name and number.  i checked the MiCollab and NuPoint settings and i am not finding the root cause for this one.  any assistance would be greatly appreciated.

10

Mitel Software Applications / Voicemail in MiCollab showing 0 results

« on: October 16, 2017, 02:35:50 PM »

i have a user that can log in to voicemail in MiCollab but the Voicemail does not actually populate in teh MiCollab client.  it works when dialing in from hard phone but not in MiCollab.

11

Mitel MiVoice Business/MCD/3300 / Soft Phone goes to Idle during call initialization

« on: September 27, 2017, 04:20:12 PM »

when a couple of our users try to make a softphone call from the MiCollab Client, setup as an UC Endpoint, the call goes to idle and does not allow the call to go through.  after repeated times of calling it may go through but not consistently. 

12

Mitel Software Applications / Connecting MiCollab IDS to Active Directory with Security Group Filtering

« on: August 23, 2017, 08:53:58 AM »

is it possible to filter the imported users based on Security group membership.
for example i would like to only import users that are part of say a MiCollab User Group.  we have users that are service account and some users that do not have phones at all and i do not want them imported into IDS.

13

Mitel Software Applications / MiCollab Over Direct Access

« on: April 18, 2017, 10:54:16 PM »

we have Microsoft Direct Acces configured and working with most everything, however we have issues with MiCollab over Direct access.  it works over VPN, it works on the LAN.  we have one user that works over the Direct Access but we also have about 6 people that cannot work over DA.  it gives the error "Active Device is offline."  it authenticates and  connects which seems to tell me that the server is accessible but something is not connecting quite right.....

14

Mitel Software Applications / MiCollab ext.

« on: April 17, 2017, 09:22:49 AM »

when people dial 1800 on the MiCollab client it is bringing up one of our users.  not sure where it would associate that number to that user.  any ideas?

15

Mitel MiVoice Business/MCD/3300 / Outbound Caller ID Name

« on: April 06, 2017, 02:54:49 PM »

I am trying to set the outbound caller id name = company name.
i called the carrier to have it changed and they told me that i can just change it on our system and that we would over ride them 
i am trying find where that name is programmed.
thank you for the assist.