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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pacifichydro on June 01, 2017, 06:44:12 PM

Title: retain ring group DND for ring group incoming call
Post by: pacifichydro on June 01, 2017, 06:44:12 PM

Hi

We have setup ring group (several staff extension in this group) and assign extension to this ring group

When I call this ring group, looks like the MCD retain the original caller number so staff donnot know if this is the call directly to them or this is the call from ring group

I just wonder if there is any way in MCD 3000 to setup so that when someone ring the ring group number, it will show up in the staff extension the caller ID is ring group number rather the original number. By doing this staff will know this is call from the ring group they belong to rather a direct call to them

Title: Re: retain ring group DND for ring group incoming call
Post by: acejavelin on June 01, 2017, 07:52:49 PM

What types of phones? The easiest way to do this is via a key line or multicall button appearance.

Title: Re: retain ring group DND for ring group incoming call
Post by: johnp on June 01, 2017, 07:57:43 PM

Do's this ring group have an name in the telephone directory?

Title: Re: retain ring group DND for ring group incoming call
Post by: pacifichydro on June 01, 2017, 09:38:46 PM

Hi

We are using Micollab client soft phone

Ring group have the name in the telephone directory

So if we can let it display rather the original caller number then that is perfect

Title: Re: retain ring group DND for ring group incoming call
Post by: pacifichydro on June 06, 2017, 07:47:14 PM

is anyone can help please?