Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: NTEDave on July 07, 2015, 12:02:43 PM
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Hello
could anyone help with this CCS trace:
15:48:11 RI7 DPN F CRM/CIM ;7;*166*1 2 3 4#
Reading from the manual it's a bit vague whether this call would even leave the system,
7 means: Congestion, Used When PBX equipment or suitable routes are busy.
166: Service information, 1: Call offer not possible, 2:Executive Intrusion not possible, 3:Call back when free not possible, 4: Call back messaging not possible
Sooooo, has this call even left the 3300 or is the trace telling me there's something network side that is clearing the call down??
Cheers!
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There is no way to get an incoming CIM/CRM if there has not been en ISRM before. This is only the last part of the communication. What kind of trunks are these?
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OK, here's the rest of the trace, it's ISDN2 lines:
15:47:39 RO7 DPN 2B ISRM_I ;10;*1#*50*1000#*58A*Cc*4*1000#*100*Edited out*1#
15:47:39 RO7 DPN 28 SSRM_I *19*Z#*58*CW*_pxq@@@@@UIwU`#*58*C6*001#
15:47:39 RO7 DPN 17 SSRM_C *58*C4*4*1#Edited Out
15:47:39 RI7 DPN 7 NIM *51*3#
15:47:39 RI7 DPN F NIM *4*4#*240*`X`#
15:47:39 RI7 DPN 13 NAM *4*4#*166*1 2 3 4#
15:47:39 RI7 DPN 1 CCM
15:48:11 RI7 DPN F CRM/CIM ;7;*166*1 2 3 4#
Edited out is extn name and number dialled.
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You have a CCM which indicates the call has been connected successfully. So it looks like the CRM/CIM is coming from the other end. These are not 0844 numbers by any chance are they? I wonder if they have been busied out because of the new rules?
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It is an 0844 number!
Where would the clear be coming from though??
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On further reading of the CCS book it looks like its coming from the 3300 because you are listening to a busy signal and I suspect that there is some kind of timer for this so you can't hang on too long to a busy line. Its a bit like the amount of time you can sit and listen to a ring tone before it times out as far as I can see; caveat I am no expert.
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This has all info that indicates it is an issue on the other side. The next step would be to trace the ISDN messages EDT Tr TSP L2L3 x x x x (x x x x is the PLID)