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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: august on April 07, 2015, 08:09:18 AM

Title: How to disable campon when using Embeded VM
Post by: august on April 07, 2015, 08:09:18 AM

MCD 6.0

Is there a way to disable campon when a call is coming from the embedded voicemail of the 3300?

auto campon timer is blank for the trunk, the VM and the IP Phone COS

If I call a DID that is direct to my phone, I get a busy tone.
If I call the VM, dial the phone extension I always have campon.  The VM is set to do unsupervised transfer.

I can disable the beep with the fax security campon option, but I still has the campon.

Title: Re: How to disable campon when using Embeded VM
Post by: ralph on April 07, 2015, 08:13:06 AM

When you transfer a call to a busy extension and release it, it will camp on to the extension.
It looks like that's what it's doing.
Are these calls coming from Auto Attendant?
Are the phones being transferred to forwarded on a busy condition?

Ralph

Title: Re: How to disable campon when using Embeded VM
Post by: august on April 07, 2015, 09:10:27 AM

The calls are coming from the auto-attendant.
The phone are not forwarded on a busy condition.

Title: Re: How to disable campon when using Embeded VM
Post by: ralph on April 07, 2015, 09:50:48 AM

Then that's what's happening.  The camp on is being caused by the AA releasing the call to a busy extension.
I think the fix may be to either forward the call on a busy or ad a second line so the user has an option of answering the call.


Ralph

Title: Re: How to disable campon when using Embeded VM
Post by: august on April 07, 2015, 10:36:48 AM

I found that an Hunt Group with Voicemail Type will have Camp-on enable automatically in the help files.

thanks for your help.