Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gssieg on April 06, 2015, 09:19:18 AM

Title: 3300 ACD Pickup Line
Post by: gssieg on April 06, 2015, 09:19:18 AM

Is there a way within an ACD that another ACD user can pickup a call ringing to a different ACD phone?  Basically I have a department that is using an ACD but they want the ability to pickup calls as if they were in say a hunt group.

Title: Re: 3300 ACD Pickup Line
Post by: ralph on April 06, 2015, 10:14:50 AM

You'll have to test this but I suspect that you can either do a directed pickup against the Agent ID or the phone the agent is logged into.

Ralph

Title: Re: 3300 ACD Pickup Line
Post by: august on April 06, 2015, 04:34:48 PM

With Traditional ACD, you just have to create a pick group with the ADC Phone, not the ACD Agent.  You can put a call pickup key on the set.  It will work very good.

Title: Re: 3300 ACD Pickup Line
Post by: gssieg on April 07, 2015, 12:57:19 PM

Ralph,

Thanks yes I recreated a pickup group for these phones and tested it worked great.  I wasn't sure how the ACD would react but as August stated as well it works off of the traditional line.  I'm starting to dig deeper into a few Mitel systems as of late you guys have been awesome thank you!

Greg