Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jchristman2002 on June 22, 2022, 05:12:40 PM
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My AX controller has failed and I restored to a CX controller. Most things are OK but I am getting alarms from the 4+12 card that was previously in the AX controller. I cannot find where to delete this card as it does not show up under hardware module ASU or anywhere for that matter. I do see analog ports showing up under user advanced analog but I cannot clear them there. I also see trunks showing up under hardware>trunks>analog>analog trunks but caonot clear those either
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I think you need to send email to amcsupport to untag the arid
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I have deactivated and reactivated several times and even cleared the hardware ID. I even switch the ARID on our test system. I am not sure licensing is the issue on this one.
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it is not by making a clear hardware id that you will solve your problem.
send an email to amc support, they will remove a tag on your ARID because you must surely have licenses associated with your AX that you do not have in the CX
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i think its upset because it had config thats tied to a card that doenst exist
long shot but have you tried a fresh backup ( of the CX) and then an immediate restore)
backup restores normally purge data thats not valid ( long shot because you have sort of done that already)
only other think i can think of is export the forms , clear database and import them again manually
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The CX controller is/was brand new with a brand new HD.
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yes and am i correct in assuming that you have restored the AX backup to it but have some issues.
if so can you create a new cx backup and then restore it
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I eventually gave up and just built the CX controller from scratch. I got a few other issues I can't get figured out but I will make new posts for those.