Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: colbod on December 19, 2018, 06:57:24 AM
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Hi all,
Having had 5 years experience using an Avaya setup I've recently found myself in the unknown and working with a Mitel setup.
We have a Mitel 3300 and I'm using both MiVoice Business and YourSite Explorer.
We have a small call centre of around 20 users and have over 100 DDI's assigned to them, some have IVRs some don't.
The question I have is, is there a way of setting a global setting to apply an out of hours\holiday message to all DDI's in the call centre rather than going through them all individually. We already have a closed for the holidays message recorded and on the system, its just not assigned to anything, I was hoping I could just switch an "on" button for this to kick in ;D
Thanks
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You could try setting the Non-Dial-In Trunks Answer Points [Trunk Attributes form] straight to your message. A lot quicker than editing 100 DDIs [although this can be done in bulk with a CSV import].
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Ahh ok, so I guess adding this to the trunk attributes will apply the message for the whole company?
Thanks for the reply.
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It will "break" all your DDIs, effectively playing this message for all inbound calls.
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Great! This seems like a quick on/off fix.
Am I right in thinking there is an number assigned to the message on the system and this just need inputting in the Non-Dial-In Trunks Answer Points box?
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I would look more into the call rerouting option.
Maybe set Night 2 to have all the numbers required route to a message.