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Mitel Software Applications / Re: Agent / ring group member question
« on: May 17, 2024, 03:34:31 PM »They are complaining about calls getting offered to the same agent to often.
Make sure you don't have Last Group Member Routing configured for the ring group, that will send a repeat call within the specified time interval to the last group member they were connected to.
As mentioned, you can use the Lifecycle report to show who answered specific calls, but there's no way to tell who's next in line for a call to the group DN.