Messages

1

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: ANALOG TRUNKS ON A470

« on: July 20, 2017, 06:08:51 AM »

Thank you all dears,
but please be informed that I tried the busy tone and the congestion tone as a release signal with no luck the trunks still busy.

2

Aastra - MiVoice Office 400 and MiVoice MX-One / ANALOG TRUNKS ON A470

« on: July 19, 2017, 07:46:17 AM »

Does any one has any idea about how to configure analog trunk - to - trunk  connection on A470 without release signal?
i have some analog lines didn't have answer supervision on it. and i need to make external calls using exchange to exchange connection.

so please advise.

3

Aastra - MiVoice Office 400 and MiVoice MX-One / A 470 PROGRAMMING KEYS FOR CO TRUNKS

« on: May 17, 2017, 03:52:19 PM »

what is the possibility of programming analog trunks as DTS (Direct Trunk Select) on 68XXi Mitel SIP Phones or 53XX Ip phones?

in other words I needs to program some analog CO trunks on some keys to be able to select the trunk I need to make external call and to see the trunk status is it busy or idle “like BLF for internal users".

4

Aastra - MiVoice Office 400 and MiVoice MX-One / A470 Analog Trunk issue

« on: October 29, 2015, 06:29:41 AM »

Dear All,
          i have A470 system with analogue CO trunks, when call comes to the system the auto attendant answered then the caller informed to enter the extension number, so he reach the given extension but in case this extension didn't answered the incoming call and the caller disconnect, i found that the extension still ringing and the co trunk was busy,
so please advice.

5

Mitel MiVoice Business/MCD/3300 / Re: ACD Path interflow Dialing list

« on: January 10, 2014, 08:01:03 AM »

Thanks Ralph for your reply,

kindly be informed that i programmed the Path as follows.

the caller comes to a main path (19111), then the caller hear a RAD welcome message(501) informs the caller to dial 1 for english and 2 for arabic. which defined in the path interflow dialing list 1

then regarding the choice of the caller the calls goes to one other queue (19112) arabic queue and (19113) english queue.

if the caller dial 1 and enter the arabic queue (19112) he heared another RAD message (502) informs him to dial 1 for maintenance and 2 for Sales which defined in the Path interflow dialing list 2.

as per caller choice he enter one of the above queues then he heard a RAD waiting message (503) if there is no available agent.
as per the above configuration every thing is working good.

but my only problem is the caller heared a MOH for about 2 seconds before rerouting the calls to the other queue in the path interflow dialing list, while i am programming the delay time to start recording 1 for the all queues to 00. although the callers hear MOH.

as per you question when i call the second queue 19112 it rings twice then i heard the 502 RAD message.

thanks for your reply again

Hamada Hegazy

6

Mitel MiVoice Business/MCD/3300 / ACD Path interflow Dialing list

« on: January 09, 2014, 06:08:32 PM »

Hi Guys,

I have a customer that have Mitel 3300 with a call center, i configured this call center with 4 queues using the path interflow dialing list as needed to allow callers to dial out of queue as they need, and it works fine.

but the problem is that the caller hear a MOH for about 2 seconds before take effect of the dialing DTMF in other words 2 seconds before rerouting the calls to the other queue in the path interflow dialing list, while i am programming the delay time to start recording 1 for the all queues to 00. although the callers hear MOH.

Please advise.