Topics

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Aastra - MiVoice Office 400 and MiVoice MX-One / ANALOG TRUNKS ON A470

« on: July 19, 2017, 07:46:17 AM »

Does any one has any idea about how to configure analog trunk - to - trunk  connection on A470 without release signal?
i have some analog lines didn't have answer supervision on it. and i need to make external calls using exchange to exchange connection.

so please advise.

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Aastra - MiVoice Office 400 and MiVoice MX-One / A 470 PROGRAMMING KEYS FOR CO TRUNKS

« on: May 17, 2017, 03:52:19 PM »

what is the possibility of programming analog trunks as DTS (Direct Trunk Select) on 68XXi Mitel SIP Phones or 53XX Ip phones?

in other words I needs to program some analog CO trunks on some keys to be able to select the trunk I need to make external call and to see the trunk status is it busy or idle “like BLF for internal users".

3

Aastra - MiVoice Office 400 and MiVoice MX-One / A470 Analog Trunk issue

« on: October 29, 2015, 06:29:41 AM »

Dear All,
          i have A470 system with analogue CO trunks, when call comes to the system the auto attendant answered then the caller informed to enter the extension number, so he reach the given extension but in case this extension didn't answered the incoming call and the caller disconnect, i found that the extension still ringing and the co trunk was busy,
so please advice.

4

Mitel MiVoice Business/MCD/3300 / ACD Path interflow Dialing list

« on: January 09, 2014, 06:08:32 PM »

Hi Guys,

I have a customer that have Mitel 3300 with a call center, i configured this call center with 4 queues using the path interflow dialing list as needed to allow callers to dial out of queue as they need, and it works fine.

but the problem is that the caller hear a MOH for about 2 seconds before take effect of the dialing DTMF in other words 2 seconds before rerouting the calls to the other queue in the path interflow dialing list, while i am programming the delay time to start recording 1 for the all queues to 00. although the callers hear MOH.

Please advise.