Topics

1

Mitel MiVoice Business/MCD/3300 / Issue transferring calls 'Select Line'.

« on: September 14, 2017, 04:31:47 AM »

Hello,

I've recently upgraded a MiVB to release 8.0. However now whenever a user tries to transfer a call it now asks the user to select a line to transfer the call.

Is there a way to turn this off and transfer the calls as before without the need of a multi-line key of their handset.

2

Mitel Software Applications / MiVCR - Cannot download voice calls

« on: September 08, 2017, 04:36:06 AM »

Hello,

I've got an issue where I cannot download audio calls from the MiVoice Call Recorder on the server and get the following error.

3

MiVoice Office 250/Mitel 5000 / Axxess - Digital phones not powering on

« on: March 31, 2017, 05:34:54 AM »

Hello,

I have a weird issue on an Axxess system. We have a DKSC16+ card in the system with a digital patch panel connected, if I plug a phone directly into the patch panel it works fine however if you plug the phone into the desk where the cable is ran to then it doesn't power on.

The strange this is, these where all working fine before at the desks - nothing has changed.

Any ideas?

4

Mitel Software Applications / MiVoice Call Recorder - No recorded audio

« on: March 16, 2017, 12:06:06 PM »

Hello,

So I've got a call logger setup and recording calls on the Mitel handsets already and everything is working fine. The only problem is that I've setup a SIP extension but the calls are showing as no audio.

The call details are logged, e.g. extension, time of call, length. The only problem is I cannot play it as it shows as no audio recorded.

Is there anything specific I have to do to get this to work and record a SIP device? The port is showing as Idle in the administration programming.

5

MiVoice Office 250/Mitel 5000 / InterTel Axxess - Red DAT ALM Light

« on: February 27, 2017, 04:36:18 AM »

Hello,

I've got an Axxess where one of the cards fell over and I've restarted the controller to get this back online. The card is now working as required, however on the CPC card there is now a red light next to DAT ALM.

How do I check what this is relating to? Is it anything to be concerned about?

6

Mitel Software Applications / MiVoice Call Recorder - Internal Calls

« on: January 26, 2017, 05:33:50 AM »

Hello,

I've got a customer who's using the latest release of MiVoice Call Recorder (Formally known as OAISYS).

The customer is using SIP trunks and the call recorder is programmed to monitor each extension using a dynamic license. Is is possible that I can stop the software from recording internal calls, therefor the only calls recorded are ones involving a SIP trunk?

Many Thanks,
VoIP Guy.

7

MiVoice Office 250/Mitel 5000 / Axxess Backup Issues

« on: January 09, 2017, 07:32:27 AM »

Hello,

I have an Inter-Tel Axxess that doesn't seem to like me taking a backup of. When I run the backup job it runs right to the end and then a message pops up saying:
'The connection to the voice mail unit has been lost. Database Programming will have to be shutdown.' When you press OK the database programming then closes.

Has anybody seen this error before or know how to resolve it?

There are no issues with voicemail that I can see, that side of things all seems to be working OK.

8

MiVoice Office 250/Mitel 5000 / Call Routing Issues

« on: January 06, 2017, 05:53:14 AM »

Hi,

I've got an issue with an Inter-Tel Axxess (System version: 9:009) and call routing.

The routing is setup as follows:

DDI --> STAR (Message) --> Ring Group --> CRA (Message) --> Ring Group again.

The only problem is that occasionally (at sporadic moments during the day) calls won't ring the Ring Group and instead will ring a different extension completely that I can't find programmed anywhere along the way.

Any ideas?