Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Terri on August 30, 2012, 09:12:33 PM

Title: Adding the Console to a Pickup Group
Post by: Terri on August 30, 2012, 09:12:33 PM

Hi,
We have a site where the reception phone is not always manned.  What they would like to do is have nominated people in the office be able to pick it up.  I created a Pickup Group but when I tried to add the reception extension I received a message that I could not do that.

Is there a way to do this ?  Or is there another way to go about achieving the same result.

Thanks heaps !

Terri

Title: Re: Adding the Console to a Pickup Group
Post by: acejavelin on August 31, 2012, 09:25:24 AM

Are you sure you are talking about a 5000? It doesn't have "Pickup Groups" or Consoles, the "console" on the 5000 is just a software package that integrates phone features into the PC.

If it is a 5000, all you do it put a DSS button for the "console" on the sets, then have them dial 4+<DSS button> to answer the call.