Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Crowtalks on February 28, 2024, 09:31:39 AM

Title: simple question about dropping out of a conference from an old, forgetful mind
Post by: Crowtalks on February 28, 2024, 09:31:39 AM

Our local County Sheriff dispatchers often transfer calls from incoming caller to officers and sometimes they perform a blind transfer and the blind transfers work flawlessly, but if they stay on the call with the other parties and another call comes in when they leave the call they say it drops the other parties.

When I worked for my local telco, I'm sure I knew this (retired four years ago)...but what is the procedure for them to quickly exit the call to answer another call?

Jim

Title: Re: simple question about dropping out of a conference from an old, forgetful mind
Post by: lundah on February 28, 2024, 09:40:54 AM

All they should have to do is disconnect, the remaining parties should stay connected. So if I'm on a 5320 on a 3 party call, I just hit the Cancel key, the other 2 parties stay connected, and I have dialtone to make my next call or I can press a ringing line key to answer.

Title: Re: simple question about dropping out of a conference from an old, forgetful mind
Post by: Crowtalks on February 28, 2024, 01:01:51 PM

Thanks...yeah after playing with it we were able to get it working via SPLIT and then RELEASE ME (5340s)

Thanks for the tip