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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: rbetian on November 02, 2023, 06:48:24 PM

Title: routing DID numbers to an external number
Post by: rbetian on November 02, 2023, 06:48:24 PM

I would like to reroute a DID number (I assume this is done in the call routing tables)(I do not have the phone to just forward the calls) to an external number in the MiVoice 250 console. I am not certain which  option to choose in the Ring-In destinations. Do I need to setup another call routing table with the external numbers?

Thank You for your responses.
Randall

Title: Re: routing DID numbers to an external number
Post by: acejavelin on November 02, 2023, 11:11:09 PM

You typically do this with a Phantom Extension, then Call Forward the phantom extension to the external number using Remote Station Programming.

Build a new Phantom Extension, then use Remote Programming FAC from a working phone...

359 (Remote Programming FAC by default)
xxxx (extension of Phantom you created)
yyyy (Password of the extension, by default the same as the extension number)
355 (Call Forward Always FAC)
8 (External Access)
npanxxxxxx (Destination number as you would dial it from a phone)
SPEAKER

The display should say CALL FWD ALWAYS TO xxxxxxxx (the number programmed in).

Then set the Ring In Destination for the number in question to the Phantom Extension.

There are some caveats to this, and probably a way to do it with DEE, but this is the way I always do it.