Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: berkley on August 10, 2017, 08:59:43 AM

Title: Transferring to ext xxxx
Post by: berkley on August 10, 2017, 08:59:43 AM

I have a 250 running 6.1 sp1. I have Auto Attendant transfer prompt set to no. However, callers still hear "please hold while your call is being transferred to XXXX. Is there a way to stop this?

Thanks for your help!!!

Title: Re: Transferring to ext xxxx
Post by: Tech Electronics on August 10, 2017, 09:22:06 AM

Berkley,

I assume you are referring to Voice Processor > Application-Related Information > Auto Attendant Information > Auto Attendant Transfer Prompt: No.

If that is the case then most likely the place you are timing out to has either a Mailbox or an Extension ID with that function turned on as well.

Thanks,

TE