Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: rkowals on March 04, 2021, 11:41:00 AM

Title: Incoming Call trace
Post by: rkowals on March 04, 2021, 11:41:00 AM

Is there a way I can pull a log from the system to see what incoming calls have been made to an internal phone on a specific day? 

Title: Re: Incoming Call trace
Post by: acejavelin on March 04, 2021, 03:50:19 PM

Quote from: rkowals on March 04, 2021, 11:41:00 AM

Is there a way I can pull a log from the system to see what incoming calls have been made to an internal phone on a specific day?

Not exactly, but there may be a way depending on the system we are talking about and how far back it is... The SX2000 has about a 20000 call SMDR buffer that is searchable to some degree, but likely not to the granularity you want, 20k records might be a day or a few weeks depending on the size and call volume of the system. The SX200 really doesn't have that built in. Either could with an external call reporting devices/computer.

Title: Re: Incoming Call trace
Post by: rkowals on March 05, 2021, 01:21:13 PM

I was reading elsewhere in the forum about accessing the SMDR via the console port and going to LOGS>PRINT>SMDR, but my luck I don't have the SMDR option in that print menu.  Thanks for the info.