Topics

1

MiVoice Office 250/Mitel 5000 / CRA's not working - SIP Trunks

« on: August 04, 2017, 04:10:11 AM »

HI Guys,

Very odd one here feels like a firewall issue but don't have a clue how I prove this to the IT company.

Mitel 250 running 6.2 running 6 5610 DECT's, 1 Analogue Line, 6 SIP Trunks

We have just added SIP trunks (Gamma) to this system

When we point a SIP DDI straight to a hunt group/extension the call will be fine, as soon as we add a CRA / STAR the call will not connect, We can see the call going to the CRA on System Monitoring > Call Activity. But it seems to get stuck in the CRA then drops the call.

Any ideas? I have never seen this before.

2

MiVoice Office 250/Mitel 5000 / Stumped !!! Time showing wrong on one phone of 10

« on: December 16, 2016, 11:22:53 AM »

I have a Mitel 250 with 12 5320e's.

We use a NTP for out time / date, One phone is showing a minute out of sync, where as the others are syncing fine, i have done a network sync and network time using feature codes, but nothing seems to get this working correctly, i have rebooted the phone, still showing a minute out , any ideas???

3

MiVoice Office 250/Mitel 5000 / Factory rest hx 5000

« on: November 03, 2016, 07:55:55 AM »

Hi Mitel heads,

Got a HX here that won't default, can't ping, it seems toast to me!

I have tried changing IP settings via LCD panel, Defaulting (Doesn't seem to do anything)

Any ideas?

Can this be achieved by USB?

Thanks

4

MiVoice Office 250/Mitel 5000 / Release notes for v4 Mitel 5000

« on: November 03, 2016, 05:51:13 AM »

Don't suppose any body has this available for me?

v4 Mitel 5000

Thanks in advance.

5

MiVoice Office 250/Mitel 5000 / Hunt group - Mute and beeping on active calls when a new call comes in.

« on: August 11, 2016, 07:20:59 AM »

Mitel 5000

We have an issue with a user within a hunt group, where by when both users are busy on the hunt group and another call comes in, on one of the users they get three beeps then a mute for their active call for roughly 3 seconds, then they get audio back for the active call.

I have turned off all camp on flags for the user and hunt group.

Running Mitel_5000_6_0_SP_2_PR1

6

MiVoice Office 250/Mitel 5000 / Hot Desk Voicemail Issue when Logged out

« on: June 24, 2016, 10:00:18 AM »

HI,

We have a problem where when a hot desk user is logged out and there hot desk number is dialled, voicemail kicks in after say 8 rings, I can't for the life of me get it to go to voicemail straight away, the only way i can do this is i DND then log out of hot desk.

Is there anyway of getting the hot desk extension when logged out to go straight to voicemail without the use of DND?

System forwarding is all set correctly.

7

MiVoice Office 250/Mitel 5000 / Mitel 5000 - Call barging

« on: June 21, 2016, 09:08:01 AM »

Need a bit of advice of you Wizards!


Mitel 5000 with a few handsets

Problem:

When a user is on the phone and anonther call comes in (could be a hunt group call or DDI) the user gets ringing on his phone and it interrupts the current call. (Current call blanks off until the phone stops ringing)

Checks:

Have checked forwarding paths which should forward once the user is busy

Have turned flags 'Camp onto ars, and allowed Camp on's (I think thats what it is called)

Am i missing something here??

Thanks

8

MiVoice Office 250/Mitel 5000 / Mitel 5000 - No speech on voicemail - Normal calls are fine

« on: June 08, 2016, 10:36:34 AM »

Hi Guys,

Mitel 250 v6

Various 5312's

Weird one here that i have never come across,

We have a remote site with a few handsets connected, we have an issue where when the voicemail is dialed we get no speech from the operator, we can navigate through the system as it shows the menu system on the screen e.g. greetings.

Calls are fine we have speech both ways, so im stumbled with this one, any ideas would be greatly appreciated.

Thanks in advanced...

9

MiVoice Office 250/Mitel 5000 / Mitel 5000 - Phantom Call backs

« on: May 20, 2016, 09:22:24 AM »

Kit

Mitel 5000 - v5.1
4 X ISDN 2'S
60 phones. (5312's, SIP DECT's and analogues)

Problematic phone - Mitel 5312

Scenario

In the past weeks we have a very weird problem, when a call is received or dialed, as soon as the call is dropped, sometimes the phones starts ringing displaying 'IC', the phone is then answered and their is no one on the line all you get is fresh air, so you put down the phone and it happens again straight away, This can happen up to 10x of disconnecting the call - 'VERY ANNOYING'

We have rebooted the system which managed to resolve the issue for a week or so, but it has come back.

We have tried tracing the call via system monitoring, but there is no evidence of the call their.

Its driving me nuts, please any advice would be highly appreciated!

Thanks in advance.

10

MiVoice Office 250/Mitel 5000 / Disable call return feature

« on: March 31, 2016, 03:30:15 AM »

Does anyone know any way of disabling the call return feature (Flashing mailbox)

I can clear the feature, i just wanted to know whether there is a flag that can stop these from occurring?

Thanks in advance.

11

SIP On Mitel / Mitel 112 DECT Phone

« on: March 24, 2016, 07:00:20 AM »

Hi Guys,

First time setting one of these up.

I have got it to register with the 5000 hx - I can make outbound calls absolutely fine, But incoming calls cannot be made (Also Internal) i just an error 'user busy'.

Any Ideas?

Thanks IN Advance

12

Mitel MiVoice Business/MCD/3300 / All phones rang simultaneously, Went to pick up got "Extension is busy"

« on: March 16, 2016, 04:32:48 AM »

All phones ringing at the same time, the phone was picked up and got Extension is busy, Any ideas?

 

13

MiVoice Office 250/Mitel 5000 / Locate text file which records all the call records for each extension

« on: March 10, 2016, 09:06:01 AM »

Looking at integrating the 5000 with Rekoop (which is a time recording system)

Rekoop support have asked us to locate the .txt file which records all the call records for each extension.

Any ideas where i can find this?

Thanks in advance!

14

Mitel MiVoice Business/MCD/3300 / Mitel 3300 - Auto attendant transfer help!

« on: October 27, 2015, 09:16:03 AM »

Hi Guys,

Very new to the 3300 so be nice

Basically we have a set up on the auto attendant press 1 for blah blah press 2 for blah blah etc. For option 1 this is pointed at a speed dial, so its gets forwarded to a mobile (On duty Tech) when we test this, we just get dead tone after pressing that option.

There is also a facility to leave a message (option 2) This works, i have also checked the speed dial contact, to make sure the forward is on, this works.

Any ideas on what i need to be looking at?

Thanks Guys