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Mitel MiVoice Business/MCD/3300 / Re: Call History not showing calls to a second dn group on 6940 phone
« on: March 07, 2024, 08:40:06 AM »
Any work around? customers are getting very frustrated
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Mitel MiVoice Business/MCD/3300 / Call History not showing calls to a second dn group on 6940 phone
« on: February 27, 2024, 06:56:25 PM »
Hi, I have created a second dn group of 3 buttons that appears on a few 6940 phones for a second company trunks to ring on. when they go to call history button it doesnt show any calls to this ring group. It only shows calls to the main company phone number that rings to the phones primary dn. the phone will display the caller id of calls to the second company but still doesnt show in history.
I would think call history should show all calls to the phone both in and out. am I missing a setting ?
I would think call history should show all calls to the phone both in and out. am I missing a setting ?
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Mitel MiVoice Business/MCD/3300 / SMB 3300 Remote admin options
« on: September 27, 2023, 03:00:10 PM »
Im working with the new SMB and I have successfully enabled port forwarding for ports 80 and 443 on router and can log in through public ip address and make programming changes.
I have a customer that has reservations about forwarding port 80 and 443 because they are common known ports.
I have a dedicated public ip in the MBG for teleworkers, Can I come in through the MBG to admin the system?
I have a customer that has reservations about forwarding port 80 and 443 because they are common known ports.
I have a dedicated public ip in the MBG for teleworkers, Can I come in through the MBG to admin the system?
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MiVoice Office 250/Mitel 5000 / Re: Bria SIP smartphone app
« on: September 13, 2023, 04:08:29 PM »
awesome! ill work on this
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MiVoice Office 250/Mitel 5000 / Bria SIP smartphone app
« on: September 12, 2023, 08:40:06 AM »
Hi, is there a document available for setting up bria sip smartphone app. on the 250
i would need it to work from outside the firewall
thanks
i would need it to work from outside the firewall
thanks
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Mitel MiVoice Business/MCD/3300 / Re: MVB/ Smb whats a good generic soft phone app
« on: August 15, 2023, 09:21:48 PM »
Thanks Guys, I got in touch with a mitel engineer who sent me an article for using Bria mobile sip app. so far I have it working inside network now i just need some time to get it working through MBG. I hope I can just direct the sip app to the public ip and wont have to set up dns forwarding
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Mitel MiVoice Business/MCD/3300 / Re: MVB/ Smb whats a good generic soft phone app
« on: August 14, 2023, 04:27:40 PM »
looked for Microsip in the iphone app store and couldn't find it. does it go by a different name ?
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Mitel MiVoice Business/MCD/3300 / MVB/ Smb whats a good generic soft phone app
« on: August 11, 2023, 02:24:24 PM »
we are currently proposing a MVB/SMB for a client He needs a soft phone app for 2 users. to add micolab and stuff will kill the deal on price
Is there a softphone app that anybody has found to be easy and reliable?
plus will we be able to have it connect remotely with sip port forwarding through the firewall?
Is there a softphone app that anybody has found to be easy and reliable?
plus will we be able to have it connect remotely with sip port forwarding through the firewall?
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Mitel MiVoice Business/MCD/3300 / Re: have a customer that doesn't want to Dial 9 or any dial code
« on: July 25, 2023, 02:01:15 PM »Hate DTS since there is no ability to reroute to VM. not saying it doesn't work. It is the same as dialing an access code since you need to press a key first. Not thinking this makes things easier or that they may need a club to the head :-)
yes this is now presenting a problem as we need unanswered calls to go to auto attendant...
it seems that now a days every phone system including all hosted allow you to make an external call without having to dial an access code so mitel really needs to get up with the times on some of this stuff. especially if this is going to be the replacement for the 250
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Mitel MiVoice Business/MCD/3300 / Re: have a customer that doesn't want to Dial 9 or any dial code
« on: July 11, 2023, 04:33:27 PM »
Got it working,Got a tech support guy that actually knew what to do.
We made key system keys and directed the trunks to those, and built DTS profiles for trunks.
This application has pots lines but i see no reason the same setup wouldn't work with sip trunks.
We made key system keys and directed the trunks to those, and built DTS profiles for trunks.
This application has pots lines but i see no reason the same setup wouldn't work with sip trunks.
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Mitel MiVoice Business/MCD/3300 / Re: have a customer that doesn't want to Dial 9 or any dial code
« on: July 07, 2023, 08:23:06 AM »
what could conflict when only looking for the number of digits? I want to add 9 for trunk group access only if it sees 10 or more digits dialed.
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Mitel MiVoice Business/MCD/3300 / have a customer that doesn't want to Dial 9 or any dial code
« on: July 06, 2023, 04:10:48 PM »
could this be done through ARS where when it sees 10 or more digits it adds the 9 and anything dialed under 10 digits it just routes as dialed ?
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MiVoice Office 250/Mitel 5000 / Re: Office 250 end of life replacement?
« on: May 25, 2023, 11:00:01 AM »
(my previous post was cut off Possibly because i clicked on quick reply but here is what I meant to post )
There is still a lot of types of business that hosted doesn’t make sense. for example, Educational situations where you have phones in every classroom that get very little usage and is not worth 15-20 bucks a month per phone
Mitels hosted had some key features that most other hosted providers don’t have. One big one is the ability to mix and match seats. In situations where you have only one or two employees that are going to use a feature like recording and with most hosted providers including ring central you have no choice but to make all users an "elite" Seat, which brings up the monthly cost considerably and can be a deal breaker. another example is Bridged call appearances, with the mitel we were able to closely emulate key system Line Appearance. Smaller business where every call is important benefit from the ease of use with this configuration.
But the biggest problem I have with most hosted providers is their willingness to sell direct to a customer and cut you right out.
So far after working with all the big players (Nextiva, Ring central, Star to Star etc.) we have found that Tadiran Aeonix is the best fit for us so far
They have all the features of a classic Phone system plus all the newest apps and stuff.
Their tech support is US based and very knowledgeable. The Aeonix is the same software weather you install on site or use their hosted. we have full access to the programming, so we fix our customers problems right on the spot.
Tadiran prices better than most of the other hosted providers as well Plus the most important part is they DO NOT sell to the end user. if someone calls them direct they push it down to a partner.
There is still a lot of types of business that hosted doesn’t make sense. for example, Educational situations where you have phones in every classroom that get very little usage and is not worth 15-20 bucks a month per phone
Mitels hosted had some key features that most other hosted providers don’t have. One big one is the ability to mix and match seats. In situations where you have only one or two employees that are going to use a feature like recording and with most hosted providers including ring central you have no choice but to make all users an "elite" Seat, which brings up the monthly cost considerably and can be a deal breaker. another example is Bridged call appearances, with the mitel we were able to closely emulate key system Line Appearance. Smaller business where every call is important benefit from the ease of use with this configuration.
But the biggest problem I have with most hosted providers is their willingness to sell direct to a customer and cut you right out.
So far after working with all the big players (Nextiva, Ring central, Star to Star etc.) we have found that Tadiran Aeonix is the best fit for us so far
They have all the features of a classic Phone system plus all the newest apps and stuff.
Their tech support is US based and very knowledgeable. The Aeonix is the same software weather you install on site or use their hosted. we have full access to the programming, so we fix our customers problems right on the spot.
Tadiran prices better than most of the other hosted providers as well Plus the most important part is they DO NOT sell to the end user. if someone calls them direct they push it down to a partner.
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MiVoice Office 250/Mitel 5000 / Re: Office 250 end of life replacement?
« on: May 23, 2023, 03:46:33 PM »
I understand what you guys are saying with hosted and we do have a lot of our smaller customers on hosted but that presents more issues especially with Mitel selling out their hosted side to Ring central.
There is still a lot of types of business that hosted doesn
There is still a lot of types of business that hosted doesn
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MiVoice Office 250/Mitel 5000 / Office 250 end of life replacement?
« on: April 03, 2023, 04:06:05 PM »
Is anybody else as upset as we are with Mitel's replacement for the office 250 ?
the new SMB prices out double and in some cases 3 times as expensive as the office 250. our small customers are usually from 20-50 stations.
Obviously the SMB based on the 3300 is nice and runs the 6900 phones but most small business are going to buy on price and it can't compete with small stuff like free pbx or 3cx or tadiran etc..
the new SMB prices out double and in some cases 3 times as expensive as the office 250. our small customers are usually from 20-50 stations.
Obviously the SMB based on the 3300 is nice and runs the 6900 phones but most small business are going to buy on price and it can't compete with small stuff like free pbx or 3cx or tadiran etc..
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