Topics

16

MiVoice Office 250/Mitel 5000 / Overhead Paging system

« on: November 19, 2018, 12:15:16 PM »

I have a customer that wants a overhead paging system of some kind. Doesn't need to ring.
They need it to cover a smallish area, I think.
Any recommendations?

17

MiVoice Office 250/Mitel 5000 / external callers connected

« on: November 19, 2018, 10:16:15 AM »

I was told about a strange issue and am not even sure where to start checking.

My experience was this…
 

    Dial [customer number] from [cell phone] on November 16th at 10:48 AM
    Wait for IVR prompt
    Dial 207 to connect with extension 207

 
Here’s where the strange part comes in…
 
Instead of being connected with extension 207, I was connected with another external inbound caller who was also dialing into the system. I was not connected with any internal extension (seemingly).


Anyone encounter something like this before or know what might cause it?

18

MiVoice Office 250/Mitel 5000 / Intermitten vm to email issue

« on: October 03, 2018, 10:26:25 AM »

I have a client running 6.1.3.28
They are having some vm to email that are not coming though.
I found an example of two vm that were sent back to back and the second one didn't work. Can someone point me in the direction of what might be causing this?

Here is a copy of what I found. I have removed the email addresses.
Sep 27 09:22:22 ________ exim[27353]: 1g5XBF-000778-KK => client email address R=smarthost T=remote_smtp H=gmail-smtp-msa.l.google.com [108.177.112.108] X=TLSv1:AES128-SHA:128 C="250 2.0.0 OK 1538058143 o8-v6sm701167ioh.56 - gsmtp"
Sep 27 09:22:22 ___________ exim[27353]: 1g5XBF-000778-KK Completed

Sep 27 09:27:56 ________ exim[27370]: 1g5XGm-00077S-QH <= SMTP email address U=root P=local S=30431 T="[0:02] Message for MB 234 from a caller at Phone number"

Sep 27 09:28:09 ________ exim[27373]: 1g5XGm-00077S-QH ** client email address R=smarthost T=remote_smtp: SMTP error from remote mail server after MAIL FROM:<SMTP email address> SIZE=31962: host gmail-smtp-msa.l.google.com [74.125.124.109]: 530-5.5.1 Authentication Required. Learn more at\n530 5.5.1  https://support.google.com/mail/?p=WantAuthError f15-v6sm1975399ita.24 - gsmtp

19

MiVoice Office 250/Mitel 5000 / Cloud CRM

« on: September 10, 2018, 12:16:23 PM »

Has anyone made a cloud based CRM work with the 250?
I am not sure where to even start with that

20

MiVoice Office 250/Mitel 5000 / Gold Vision CRM

« on: August 31, 2018, 11:09:11 AM »

I have a customer that just had a Gold Vision CRM installed this week. The cloud based version.
Now they are asking to connect it to the 250.

the 250 is running version 6.2.3.57

Does anyone know what is required to make this work?

I assume we will need the oai license and some kind of port forwarding.

My experience with call control is limited to the Phone Manager onsite, so this is new territory.

21

Mitel MiVoice Business/MCD/3300 / Remote ACD User disconnected

« on: May 28, 2018, 01:31:18 PM »

I have a customer running software load 13.2.1.27
They have CCD setup and have a couple remote users in different cities.

One phone has been disconnecting and saying "Please wait" on the display for a few minutes.
Then it logs back in and puts them at the bottom of the queue.
This is not good for commission sales people.

Any idea what would cause this sort of thing?

22

Mitel MiVoice Business/MCD/3300 / Extrernal IP change

« on: May 17, 2018, 01:00:18 PM »

I have a customer that is switching HSI providers and is getting a new IP.
They have a MiCollab and the 3300 and a couple Remote phones.
I just want to be clear so I don't take them out of service.

Where are the places I need to change the IP?

23

Mitel MiVoice Business/MCD/3300 / Random handsfree and no headset on 5324

« on: May 15, 2018, 11:43:33 AM »

I have a client running version 11.0.2.19 on a CX-II 512MB RAM. I am not yet the vendor of record.

Four months ago there was a phone randomly going to handsfree so we switched it out for one that was unused in another office.
Two months ago the reception phone was doing the same thing so I replaced it with one from my spares pile.
Yesterday I got a message that another phone just started doing the same thing.

This is starting to look like a trend to me. These have all been 5324 phones.

Any idea what would cause this issue?

24

MiVoice Office 250/Mitel 5000 / Strange firmware 5340

« on: May 11, 2018, 12:23:28 PM »

I have 2 5340 running on my system.
1 has version 06.03.03.06 the other has 06.05.00.08

My system is a 6.2.5.80

It doesn't seem to have any issues
Any idea why they would have different version?

25

MiVoice Office 250/Mitel 5000 / Unable to access webpage

« on: May 02, 2018, 10:36:14 AM »

I have a customer that is a hundred miles from me reporting a strange issue.
Their IT company wanted to use the web port access port so I changed it to 4500. SAD access is not effected but now the customer is unable to log into the web portal.

They are using 6.2.3.53
I have attached the screenshot he sent me

26

MiVoice Office 250/Mitel 5000 / leave a message during hold

« on: April 20, 2018, 11:39:58 AM »

I am not sure this is possible so I am asking here.

My customer has a 6.2.5.93 system.

They want the phone to be answered. Frequently they need to put the customer on hold at that point. They then want the caller to be able to push a button to leave a message.

Is this possible?

27

MiVoice Office 250/Mitel 5000 / phone ring in a shop loudspeaker

« on: March 16, 2018, 01:13:51 PM »

My customer wants to have a horn connected to an extension in the mechanic shop. IE they want to know when the phone is ringing while they are using powertools.
 Do you have any recommendation of what is required to make this happen?

28

MiVoice Office 250/Mitel 5000 / unusable username

« on: March 12, 2018, 01:32:10 PM »

My customer wants to change the login names to be in the format first initial last name. So I did that.

I also gave him configurator access to change users and passwords and hunt groups.
The system will not log in with at username. If I change the username to anything else it works except for his name.

Any ideas why a particular name would be blocked?

29

MiVoice Office 250/Mitel 5000 / strange voicemail alerts

« on: March 12, 2018, 12:30:14 PM »

I have a new customer we are taking from a different vendor.

Version 6.0.11.117

The current setup has a call coming to a hunt group and timing out to the voicemail system. There is a mailbox setup for the hunt group with the notification phone as a phantom.

When someone leaves a message the notification is left on a third phone. Ie the message and envelope button flash.

They have 2 divisions set this way.
2 have switched divisions and we just moved the phones and changed the extension list in the hunt groups to reflect the change.

How do I get the notification to change?

30

Mitel MiVoice Business/MCD/3300 / Call center no handset

« on: February 28, 2018, 02:23:09 PM »

Is there a way to disable the hang up button on the phones?

I have a call center that uses headsets and have removed all the handsets from the phones. If someone touches that button to hand up a call then the phone goes offhook for a couple minutes or they need to unplug the phone.