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Mitel SX200, SX2000, and older SX platforms / ACD Interflow before Overflow
« on: May 25, 2011, 09:15:28 AM »
Using a SX200 ICP system...
Is it possible to interflow ACD calls before going to an overflow group?
From the documentation, it looks like calls will always stay in ACD groups (primary or overflow) before interflow. Is this correct?
Thanks
Is it possible to interflow ACD calls before going to an overflow group?
From the documentation, it looks like calls will always stay in ACD groups (primary or overflow) before interflow. Is this correct?
Thanks