Messages

1141

Mitel SX200, SX2000, and older SX platforms / Re: Ethernet Failure on Mitel SX2000

« on: October 02, 2013, 11:45:41 AM »

Isn't the SysID on the CRC card on the 2K (been a while since I've seen one)? In which case, you just need to swap the MC3E and use the IP SHOW, IP COMMIT, etc. commands to set the IP on the new card.

1142

Mitel MiVoice Business/MCD/3300 / Re: Duplicate IP address possibly.

« on: September 30, 2013, 04:37:06 PM »

You'll have to reboot the controller for the change to take effect.

1143

Mitel MiVoice Business/MCD/3300 / Re: Duplicate IP address possibly.

« on: September 27, 2013, 04:05:18 PM »

The RTC console is accessed via the DB-9 RS-232 serial connector (19200bps, 8-N-1) on the front of the controller marked "Maintenance". Be careful when using this interface, you can easily do pretty destructive things like rebooting the system or deleting critical files from the filesystem very easily from this interface.

As far as how the controller can have multiple IP addresses, it has an internal L2 switch that is configured via the System IP Configuration form, so check that for your duplicate IP. That also explains why the mystery MAC is only one off from the known RTC MAC address, as they're both in the controller itself.

1144

Mitel MiVoice Business/MCD/3300 / Re: Duplicate IP address possibly.

« on: September 27, 2013, 01:37:19 PM »

yes, I have already done this. I guess I was wondering if there was a command one could type in on the pbx searching for a particualr MAC? I cannot find the one mac anywhere.

"arptabShow" from the RTC console prompt will tell you the MAC address of every device that's communicated with the 3300 within the last 10 minutes or so.

1145

Mitel MiVoice Business/MCD/3300 / Re: Set clock from RTC shell?

« on: September 20, 2013, 08:56:05 AM »

Did a little research on this. As far as I can tell, VxWorks has no native command to set the system clock, any change to that has to come from a program. So, unless there's something buried in the base RTC bootstrap (which according to tech support is not documented or supported), looks like this is actually not possible.

1146

Mitel MiVoice Business/MCD/3300 / Re: Set clock from RTC shell?

« on: September 19, 2013, 03:51:16 PM »

That's from ESM. I need to know if this can be done direct from the RTC shell (putty session to socket 2002 or serial connection to "maintenance" port). In my case, this is an attempt to work around an online upgrade with scheduled data preservation interrupted by the site losing power. After power restores, the 3300 doesn't boot up far enough that I can go in via ESM to set the clock, RTC shell is all I get.

1147

Mitel MiVoice Business/MCD/3300 / Set clock from RTC shell?

« on: September 19, 2013, 03:33:39 PM »

Anyone know the command syntax for setting the clock from the RTC shell? I'm 99% sure there's a way to do it. Part of a larger experiment I'm trying to work around a situation that caused an upgrade to fail on me.

1148

Mitel MiVoice Business/MCD/3300 / Re: Prevent users from dialing full DID numbers for internal calls...

« on: September 19, 2013, 01:43:28 PM »

Why not just use ARS to either strip the unnecessary leading digits or block the calls, forcing the users to dial the extensions the right way?

1149

Mitel Software Applications / Re: Block an incomming telephone number

« on: September 12, 2013, 04:14:44 PM »

NuPoint can do it. You have to send the call to a Call Director box, then apply a Caller-ID filter to the CD call flow, add the number you wish to block to the list, and set the destination action for "Listed" to hangup.

1150

Mitel MiVoice Business/MCD/3300 / Re: Schedule Reboot

« on: September 12, 2013, 04:03:55 PM »

Mitel Tech Support will tell you that you never have to do a programmed reboot any more, but I find that depending on the application and what software release, somewhere between weekly and monthly will keep things running smoothly.

As far as the trouble you describe, I don't think the log message shown is related to that, I see similar messages frequently even on a freshly rebooted controller. On the system that rings busy until a reboot, what's the setup look like (controller model, software release, trunk types involved, etc.)?

1151

Mitel MiVoice Business/MCD/3300 / Re: Reports on Silent monitor

« on: September 12, 2013, 02:44:55 PM »

PF should be collecting the SMDR data coming out of the 3300, all you need to do is find where it's stored.

1152

Mitel MiVoice Business/MCD/3300 / Re: Reports on Silent monitor

« on: September 12, 2013, 02:41:51 PM »

Assuming you don't have a call accounting package or are still using OpsManager, the easiest way to get the SMDR data would be to set up a PC to connect to TCP port 1752 of the 3300's RTC IP address. That will give you the SMDR data as the calls complete. Pipe that data into whatever software you wish to analyze/manipulate it.

1153

Mitel Software Applications / Re: Fax to Email on NuPoint

« on: August 21, 2013, 10:56:44 AM »

Sounds like there's only one port set up in the incoming fax line group. Check your Offline configuration and see if you can borrow more ports from something else. I believe you can have up to 6 ports in the fax line group, but I can't be sure without knowing what model/software version.

1154

Mitel MiVoice Business/MCD/3300 / Re: QSIG to Avaya

« on: August 21, 2013, 10:51:37 AM »

I've got this working between MCD4.0 and a Definity G3r, COS and Link Descriptor follows:

Class of Service Options Assignment
Class Of Service Number: 60
Comment: QSIG
Trunks
Account Code Verified: No
ACD Make Busy on Login: No
ACD Silent Monitor Accept: No
ACD Silent Monitor Allowed: No
ACD Silent Monitor Notification: No
Allow Directed Call Pickup Of Attendant Call: No
ANI/DNIS/ISDN Number Delivery Trunk: Yes
Auto Answer Allowed: Yes
Brokers Call: No
Busy Overide Security: No
Call Announce Line: No
Call Forwarding Accept: Yes
Call Forwarding (External Destination): No
Call Forwarding (Internal Destination): Yes
Call Forward Override: No
Call Forwarding Reminder Ring (CFFM and CFIAH only): No
Call Hold: Yes
Call Hold Remote Retrieve: Yes
Call Hold - Retrieve with Hold Key: No
Call Park-Allowed To Park: No
Call Pickup Dialed Accept: Yes
Call Pickup Directed Accept: Yes
Call Privacy: No
Call Reroute after CFFM to Busy Destination: No
Call Waiting Swap: No
Called Party Features Override: No
Calling Name Display - Internal - ONS: Yes
Calling Number Display - Internal - ONS: Yes
Calling Party Name Substitution: No
Campon Tone Security / FAX Machine: No
Check COR after PSTN Dial Tone: No
Clear All Features Remote: Yes
Conference Call: Yes
COV/ONS/E&M Voice Mail Port: No
DASS II OLI/TLI Provided: No
Dialled Night Service: No
Direct Voice Call - Accept: No
Direct Voice Call - Allow: No
Direct Voice Call - Maximize Volume: No
Disable Call Reroute Chaining On Diversion: No
Disable Conference Join Tone: No
Disable Executive Busy Override Tone: No
Disable Send Message: No
Display ANI/ISDN Calling Number Only: Yes
Display ANI/DNIS/ISDN Calling/Called Number: Yes
Display Caller ID on multicall/keylines: Yes
Display DNIS/Called Number Before Digit Modification: Yes
Display Dialed Digits during Outgoing Calls: Yes
Display Held Call ID on Transfer: No
Display Transfer Destination on Recall: No
Do Not Disturb: Yes
Do Not Disturb - Access to Remote Phones: Yes
Do Not Disturb Permanent: No
Emergency Call Notification - Audio: No
Emergency Call Notification - Visual: No
Enable Call Duration Limit on External Calls: No
Enable Call Duration Limit on Internal Calls: No
Executive Busy Override: No
External Trunk Standard Ringback: No
Flexible Answer Point: No
Follow 2nd Alternate Reroute for Recall to Busy ACD Agent: No
Forced Verified Account Code: No
Forced Non-Verified Account Code: No
Group Call Forward Follow Me Accept: No
Group Call Forward Follow Me Allow: No
Group Page Accept: No
Group Page Allow: No
Group Presence Control: No
Group Presence Third Party Control: No
Handset Volume Adjustment Saved: No
Handsfree AnswerBack Allowed: No
HCI/CTI/TAPI Call Control Allowed: No
HCI/CTI/TAPI Monitor Allowed: No
Head Set Switch Mute: No
Hot Desk External User - Answer Confirmation: Yes
Hot Desk External User - Permanent Login: No
Hot Desk Login Accept: No
Hot Desk Remote Logout Enabled: No
Hotel Room Monitor Setup Allowed: No
Hotel Room Monitoring Allowed: No
Hotel/Motel Room Personal Wakeup Call Allowed: No
Hotel/Motel Room Remote Wakeup Call Allowed: No
Individual Trunk Access: Yes
Local Music On Hold source: No
Loudspeaker Pager Override: No
Loudspeaker Pager Equivalent Zone Override Security: No
Maintain Ringing Party During Recall: No
Message Waiting: Yes
Message Waiting Audible Tone Notification: No
Message Waiting Deactivate On Off-Hook: Yes
Message Waiting - Disable Ringing Lamp Notification: No
Message Waiting Inquire: Yes
Multiline Set Loop Test: No
Multiline Set Message Center Remote Read Allowed: No
Multiline Set Music: No
Multiline Set On-hook Dialing: Yes
Multiline Set Phonebook Allowed: Yes
Multiline Set Voice Mail Callback Message Erasure Allowed: No
Music on Hold on Transfer: No
Name Suppression on outgoing Trunk Call: No
Non DID Extension: No
Non-Prime Public Network Identity: No
Non Verified Account Code: Yes
Off-Hook Voice Announce Allowed: No
ONS CLASS/CLIP: Message Waiting Activate/Deactivate: No
ONS CLASS/CLIP: Set: No
ONS CLASS/CLIP: Visual Call Waiting: No
ONS/OPS Internal Ring Cadence for External Callers: No
Originator's Display Update In Call Forwarding/Rerouting: No
Override Interconnect Restriction on Transfer: No
Pager Access All Zones: Yes
Pager Access Individual Zones: No
Phonebook Lookup - Default to User Location: No
Phonebook Lookup - Display User Location: No
Phone Lock: No
Privacy Released: No
Public Network Access via DPNSS: Yes
Public Network Identity Provided: Yes
Public Network To Public Network Connection Allowed: Yes
Public Trunk: No
R2 Call Progress Tone: No
Recall If Transferred to Original Call Destination: No
Record-A-Call Active: No
Record-A-Call - Start Recording Automatically: No
Record-A-Call - Save Recording on Hang-up: No
Recorded Announcement Device: No
Recorded Announcement Device - Advanced: No
Redial Facilities: Yes
Return Disconnect Tone When Far End Party Clears: No
Ringing Line Select: Yes
SC1000 Attendant Basic Function Key: No
SMDR External: Yes
SMDR Internal: Yes
Speak@Ease Preferred: No
Suppress Delivery of Caller ID Display between Sets: No
Suppress Delivery of Caller ID Display between Sets - Override: No
Suppress Display Of Account Code Numbers: No
Suppress Redial Display: No
Suppress Simulated CCM after ISDN Progress: Yes
Third Party Call Forward Follow Me Accept: No
Third Party Call Forward Follow Me Allow: No
Timed Reminder Allowed: Yes
Trunk Calling Party Identification: Yes
Trunk Flash Allowed: No
Two B-Channel Transfer Allowed: No
Use Held Party Device for Call Re-routing: No
Use Called Party Call Hold Timer: No
Voice Mail Softkey: No
Account Code Length: 12
After Answer Display Time:
Answer Plus Delay To Message Timer: 20
Answer Plus Expected Off-hook Timer: 30
Answer Plus Message Length Timer: 10
Answer Plus System Reroute Timer: 0
Attendant Busy Out Timer: 10
Auto Campon Timer: 8
Busy Tone Timer: 30
Call Duration: 10
Call Duration Forced Cleardown Timer: 0
Call Forward - Delay: 0
Call Forward No Answer Timer: 15
Call Hold Timer: 30
Call Park Timer: 180
Campon Recall Timer: 10
Delay Ring Timer: 10
Dialing Conflict Timer: 3
Display Caller ID On Multicall/Keylines Timer: 5
Emergency Call - Audio Level for Set: Ringer
First Digit Timer: 15
Inter Digit Timer: 10
Lockout Timer: 45
ACD Logout Agent No Answer Timer: 15
Message Waiting Ringing Start Time Hour:
Message Waiting Ringing Start Time Minute:
Message Waiting Ringing Stop Time Hour:
Message Waiting Ringing Stop Time Minute:
No Answer Recall Timer: 45
ONS VMail-Delay Dial Tone Timer: 5
Ringing Timer: 60
Work Timer: 0
Key A:
Key B:
Key C:
Key D:

Link Descriptor Assignment
Number: 2
Address for Message Control: B
BER - Maintenance Limit, 10**-n: 4
BER - Service Limit, 10**-n: 3
Data Call Alternate Digit Inversion: Yes
Framing Losses in 24 hrs - Maintenance Limit: 255
Framing Losses in 24 hrs - Service Limit: 9000
Integrated Digital Access: ISDN NODE
Vendor Inter-working Type:
Satellite Link Delay: No
Slip Rate - Maintenance Limit (slips/24hr.): 5000
Slip Rate - Service Limit (slips/24hr.): 7000
Alarm Debounce Timer - Service Limit (millisec.): 500
Voice Encoding: Nil
Data Encoding: Nil
QSIG Private Network Access: No
Digital Link Fault Delay Timer (sec.): 240
Termination Mode: NT
Send Malicious Call Indication to PSTN for Tagged Calls: No
Inhibit sending Mitel Specific Info: No
T1 Only:
B8ZS Zero Code Suppression: Yes
Operation Mode: DSX-1
CSU Tx Line Build-Out (dB.):
DSX-1 Line Length (Ft.): 134-266
Extended Super Frame: Yes
Inverted D channel ( DPNSS only ): No
T1-619a Signalling ( MLPP only ): No
E1 Only:
CRC-4 Enabled: No
E1 Line Length (Ft.): 0-133
E1 Impedance (Ohms): 120

1155

Mitel MiVoice Business/MCD/3300 / Re: How To Find The Software Version Of Mitel 3300 CX

« on: August 16, 2013, 01:02:52 PM »

"swrevs" from the "->" prompt on the serial port will tell you.