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Mitel MiVoice Business/MCD/3300 / Re: 69XX device resilient mode indicator?
« on: June 28, 2021, 10:13:44 AM »
May be a UK only thing but it definitely happens 
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2
Mitel MiVoice Business/MCD/3300 / Re: 69XX device resilient mode indicator?
« on: June 09, 2021, 03:53:09 AM »
If a 69xx handset is resilient the clock changes to 24 hour format
3
Mitel Software Applications / Re: Change admin password on Oaisys Recording Server
« on: November 17, 2020, 12:29:56 PM »
The admin account 'sysadmin' the is created in default is non-ad so shouldn't be impacted.
If they have created an AD-linked admin account for you then it would just use the new password when you logged in.
If they have created an AD-linked admin account for you then it would just use the new password when you logged in.
4
Mitel Software Applications / Re: Change admin password on Oaisys Recording Server
« on: November 16, 2020, 04:32:37 AM »
Ignore the previous edit as I just realised you are talking about the Windows account.
The password can be updated on this, you would just need to then update the password any of the Oaisys services that are running using that account.
It would stop call recording working until this had been done, which worst case would be a few minutes.
The password can be updated on this, you would just need to then update the password any of the Oaisys services that are running using that account.
It would stop call recording working until this had been done, which worst case would be a few minutes.
5
Mitel Software Applications / Re: Just when I thought I'd seen it all...
« on: October 19, 2020, 03:35:46 AM »
We had a similar issue in an older version where if a sip softphone had a £ in the password it would never register, that took some working out!
6
Mitel MiVoice Business/MCD/3300 / Re: Mitel Integrated Headset Does Not Hang Up.
« on: September 23, 2020, 10:53:00 AM »
I'm pretty sure you need to use a DHSG lead for call control on headsets.
This also needs turning on under the audio/headset settings of the phone.
This also needs turning on under the audio/headset settings of the phone.
7
Mitel Software Applications / Re: Collab Client on Iphone
« on: September 18, 2020, 03:35:29 AM »
If you look at the description on the Micollab iPhone client it says it requires minimum Micollab Server 9.1.
What version is your customer running?
What version is your customer running?
8
MiVoice Office 250/Mitel 5000 / Re: Feature Request - Any Success
« on: September 14, 2020, 05:14:48 AM »
I raised a couple in 2016 that were put on the road-map but are yet to have been released.
Hopefully you have more luck than me!
Hopefully you have more luck than me!
9
MiVoice Office 250/Mitel 5000 / Re: Launch DB Programming for MitelPBX gets to "starting session" 10% then drops
« on: August 25, 2020, 11:24:07 AM »
Uninstall Access, reboot, reinstall Access, reboot did the trick
10
MiVoice Office 250/Mitel 5000 / Re: Launch DB Programming for MitelPBX gets to "starting session" 10% then drops
« on: August 21, 2020, 09:29:57 AM »
Got the same issue on a machine, tried the usual DB access reinstall and a full uninstall/re-install with no luck.
I'm thinking Microsoft have broken it with the new feature update.
I'm thinking Microsoft have broken it with the new feature update.
11
Mitel Software Applications / Re: Contact Center Client card design doesn't show Queue Name or Reporting number
« on: July 27, 2020, 04:13:17 AM »
The cards only show realtime, so when the agent is ringing it shows the queue name and number of the active call.
I don't beleive you can display what you are after on the cards.
I don't beleive you can display what you are after on the cards.
12
MiVoice Office 250/Mitel 5000 / Re: cannot record calls from remote handsets
« on: July 17, 2020, 04:04:34 AM »
In Oaisys Call Recording Admin, under Recording Manager, Recording Port Settings, are you using Network Voip or SRC?
13
MiVoice Office 250/Mitel 5000 / Re: Limit number of inbound calls
« on: July 16, 2020, 09:39:41 AM »
I'm not sure you can do this on a 250, it has to be done at a network/carrier level.
14
Mitel Software Applications / Re: Blocking calls using MiContact Center
« on: June 24, 2020, 03:57:27 AM »
Hey,
It is possible, you can use an ANI lookup and add the numbers you want to block to route to a hang-up.
Something like this:
It is possible, you can use an ANI lookup and add the numbers you want to block to route to a hang-up.
Something like this:
15
Mitel MiVoice Business/MCD/3300 / Re: Licensing available for allocation but not locally allocated
« on: May 21, 2020, 03:56:02 AM »
Hey,
Mitel allow you to trial licensed features this way for a period of 60 days before the system would go into license violation.
There are 20 available to trial that you could then purchase within this time frame.
The customer/system doesn't actually have any EDHU licenses so you would need to purchase them for long term use.
Mitel allow you to trial licensed features this way for a period of 60 days before the system would go into license violation.
There are 20 available to trial that you could then purchase within this time frame.
The customer/system doesn't actually have any EDHU licenses so you would need to purchase them for long term use.