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Mitel Forums => Mitel Software Applications => Topic started by: maxcheung on July 12, 2011, 10:28:32 PM

Title: How to set day/night mailbox for one extension on nupoint?
Post by: maxcheung on July 12, 2011, 10:28:32 PM

I search on internet, in can work on embedded voice mail, but i use the same way to program on nupoint vm, when 3300 change to night service, user call still going to day mailbox. is it programmable on nupoint VM? thank you.

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DID = 1000
Console DN = 1000
Phantom Key Appearance = 1001 (for Mailbox and lamp)
Nametag Huntgroup = *1001
Mailbox for night messages = 1001
Message notification for Night MB = (Key programmed as needed)
Call rerouting for 1000 = Day(none), Night (*1001)

Call flow Day:
Caller dials into 1000
Call rings Console and is answered
If unanswered, call routes to the voicemail autoattendant.

Call Flow Night:
Caller dials into 1000
Call routes to Nametag Huntgroup *1001
Call routes to voicemail (Quick message for mailbox 1001)
Mailbox 1001 answers and takes message
Message lamps are turned on where programmed.

Title: Re: How to set day/night mailbox for one extension on nupoint?
Post by: Chakara on August 11, 2011, 11:13:07 PM

  Perhaps converting the mailbox to a Call Director would work. Actually, I know it would if you have that available.

-Chak